The Look Out Discovery Centre Privacy Notice

Updated: 17 May 2022

Our contact details

Name: Data Protection Officer

Address: Time Square, Market Street, Bracknell, RG12 1JD

Phone Number: 01344 352000

Email: dpo@bracknell-forest.gov.uk

Bracknell Forest Council is registered as a controller with the Information Commissioner’s Office (ICO).

You can find us on the ICO website - our registration number is Z4971654.

The type of personal information we collect

We currently collect and process the following personal data:

  • name
  • contact details including address, email and telephone number
  • date of birth

Financial information

Your financial information (credit cards) is processed but not stored. Details are entered directly into card machines at the time of payment. Refunds or payment for manually issued admission tickets are processed through Stripe, our payment system.

How we get the personal information and why we have it

We receive information directly from you by telephone, email or letter. We also receive information indirectly through the DigiTickets online booking system. 

Most of the personal information we process is provided to us for one or more of the following reasons:

  • to process requests to purchase admission tickets to the science centre and to send digital tickets to the purchaser
  • so that you can redeem your ticket and purchase when you arrive on site
  • NSL annual parking permits
  • issuing of annual loyalty card, season tickets or membership for The Look Out Discovery Centre or for Woodlarks Cafe
  • to request feedback on your visit and to inform you of offers or events that may be of interest for The Look Out Discovery Centre

How the law allows us to use your information

Lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is Article 6 UK GDPR:

  • (a) your consent
  • (b) contract

Where we use consent to process your personal data, we will explain to you what we are asking you to agree to and why.

If we have consent to use your personal data, you have the right to remove it at any time.

If you want to remove your consent, please email the.lookout@bracknell-forest.gov.uk and we will deal with your request.

If you remove your consent, we are unlikely to be able to provide continued services to you.

Who we share your information with

Information held by the council may be shared with the following organisations:

  • NSL is the council’s parking contractor who runs the car park at The Look Out. They share information such as vehicle registration numbers with us in case of site emergencies
  • DigiTickets Ltd is the booking system used by the council to book visits to The Look Out
  • Stripe is The Look Out’s payment processor who processes online payments made for visits

How we store your personal information

Your information is securely stored by The Look Out Discovery Centre on our secure server. We keep contact details for six years. 
We will then dispose your information by deleting the information from our server.

Retention periods are laid out in the council’s retention and disposal schedule.

DigiTickets Ltd

Your information is securely stored by DigiTickets Ltd. View the privacy policy on the digitickets website.

Your data protection rights

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.

Find out more about your right of access from the ICO.

Your right to get your data corrected

You have the right to ask us to correct information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.

Find out more about your right to get your data corrected from the ICO.

Your right to get your data deleted

You have the right to ask us to delete your personal information in certain circumstances.

Find out more about your right to get your data deleted from the ICO.

Your right to limit how organisations use your data

You have the right to ask us to limit the processing of your information in certain circumstances.

Find out more about your right to limit how organisations use your data from the ICO.

Your right to object to the use of your data

You have the right to object to processing if we are able to process your information because the process forms part of our public tasks.

Find out more about your right to object to the use of your data from the ICO.

Your right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you.

The right only applies if we are processing information based on your consent or for the performance of a contract, and the processing is automated.

Find out more about your right to data portability from the ICO.

Making a request

You are not required to pay any charge for exercising your rights. If you make a request, we have 28 days to respond to you.

To make a request, please contact us by email at the.lookout@bracknell-forest.gov.uk.

Service adjustments

As a public authority and a provider of services to the public, we have a legal duty to comply with the Equality Act 2010.

This means we need to make service adjustments for anyone with a disability who contacts us in any capacity, to eliminate any barriers to accessing our services.

Our lawful basis for processing this information is article 6(1)(c) of the UK GDPR as we have a legal obligation to provide this. Our processing of special category data, such as health information you give us, will be based on article 9(2)(a), which means we need your consent.

We will create a record of your adjustment requirements. These will give your name, contact details and type of adjustment required, along with a brief description of why it is required. Relevant staff can access this to make sure they are communicating with you in the required way.

To request service adjustments, contact us by email at the.lookout@bracknell-forest.gov.uk.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at dpo@bracknell-forest.gov.uk

You can also complain to the ICO if you are unhappy with how we have used your data by:

  • visiting the ICO website
  • phoning the ICO helpline on 0303 123 1113
  • writing to:
    • Information Commissioner’s Office
      Wycliffe House
      Water Lane
      Wilmslow
      Cheshire
      SK9 5AF