Apply for an e+ card

e+ card

How to apply

It is possible to do the first part of your enrolment online at the e+ single enrolment website. You can add your personal information and your choice of services.

Apply for an e+ card online

To complete the process, you will need to visit one of the Bracknell Forest Council e+ sites where your photograph will be taken by a member of staff and your personal details will be checked against your verifying documents. Online applications can be completed at any of the sites listed below except Downshire Golf Complex.

You can also apply directly without the online application at the reception desk at Time Square. Alternatively, call in to your local Bracknell Forest library or visit Bracknell Leisure Centre or Downshire Golf Complex. Please note that if you are disabled and would like to use your e+ card as a concessionary bus pass, you will need to bring your documentary proof of disability into our Time Square council office to complete your application.

A member of staff will take you through a short application process and then take your photograph. This photo will appear on the front of your e+ card to ensure only you can receive the great benefits the e+ card brings.

Documents to bring with you

If you are not an existing Bracknell Forest library or leisure member you will need to take two forms of identification with you – one showing your address and the other with your signature on it.

If you are over the current female state pension age and applying for a concessionary bus pass, you will also need to bring proof of your age.

If you are applying for a bus pass and are disabled, you will need to show us proof of a permanent disability.

If you are a young person applying for an e+ PASS proof of age card you will need to provide photographic proof of age. Please visit our e+ PASS Proof of Age Card for more information about this card and the application process.

What happens next

When the enrolment process has been completed, your card will be sent to you by post ready for use. Your first e+ card will be issued free of charge.

Updating your details

If you already have an e+ card you can log into your e+ account to update details such as your telephone number and email address. For changes to your name, address or photo please visit us in person with proof of the change, where necessary.

Log into your e+ card account

Lost your e+ card?

If you lose your e+ card, we can replace it for a £5 fee.

You may be able to order a replacement by telephoning customer services on 0845 601 1632 if:

  • you have a standard e+ card
  • your address and name details have not changed
  • your photograph does not need updating
  • you are able to pay the £5 fee with your debit or credit card over the phone

However, we will need you to call in to an e+ site in person if:

  • the lost e+ card you need to replace is a concessionary bus pass or a PASS proof of age card
  • we need to see documentary proofs
  • we need to take a new photograph of you

If so, please bring any necessary proof documents with you and pay the £5 fee at the site you visit.

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