Bracknell Leisure Centre - customer notices

New online booking system

Leisure members

Bracknell Leisure Centre and Downshire Golf Complex members using the new booking system for the first time are required to create a password when they log in. To create this password click 'Login/Register' and then select 'Register without a password'. Once you have completed the required fields on this page you will then receive an email with a unique code which will allow you to log in and make your online booking. This process will only need to be completed once when the account is initially set up.

If you receive a message stating 'There were errors with your submission. The email address you entered did not match any accounts in our file', this means we do not have the email address you used entered against your membership record. You will need to call the Leisure Centre on 01344 454203 to add or correct your email address. You will then be able to follow the instructions above.

Leisure users without memberships

You are not required to log in. You can search for your activity and will be prompted to enter your email address in before you make your payment.

Online booking system.

Swimming gala - pool closure

Saturday 4 March

All pools will be closed to the public from 10.30am for a swimming gala. Last tickets sold at 10am.

We are expecting the car park to busier than usual during this time.

Leisure services review

We are undertaking a review of the leisure services provided at Bracknell Leisure Centre, Coral Reef Waterworld and Downshire Golf Complex. Due to severe financial pressures on the council, this could result in facilities being managed by a third party operator by early in 2018. A public meeting about this was held on 5 January.

Inflatable Aqua Run

Our popular 18-metre inflatable Aqua Run will be in the training pool between 1pm and 3pm every Saturday. It's open to all however, children under 8 years, non-competent swimmers and those wearing armbands must be accompanied by an adult in the water.

6-a-side football teams wanted

PlayFootball are hoping for teams to play in leagues (especially Wednesdays).

Please get in touch if you want to be part of a fun, enjoyable night with your mates.

To join one of PlayFootball's adult 6-a-side leagues or if you think you can field a team of players please contact PlayFootball on 0845 257 5000.

Pack it in!

Need support giving up? There is a regular and relaxed one-to-one stop smoking service in the Time Out Café every Monday between 10.30am and 2.30pm. Drop in or book an appointment by calling Smoke Free Life Berkshire on 0800 622 6360.

Busy car park

Please note that the leisure centre and car park are particularly busy at times when events are taking place. Visit our upcoming events page for relevant dates.

Please leave plenty of time to park your car and buy tickets.

Service statement

Bracknell Leisure Centre aims to continue as one of the largest providers of community-oriented sports and leisure facilities in the Thames Valley area - as it has done since 1962.

We are committed to contributing, improving and maintaining the physical, mental and social well-being of our broad community, regardless of age or ability.

We will endeavour to provide to the local communities of Bracknell Forest Borough and beyond, a balanced and diverse choice of good value sport, leisure and health facilities in line with borough and national policy regarding the nation's health, safety and well-being.

In addition, we shall endeavour to retain and improve on independently-assessed customer service standards embodied in our Customer Service Excellence Award (previously Charter Mark) - Received for Excellence in the public sector.

Bracknell Leisure Centre customer charter

Bracknell Leisure Centre is committed to contributing to, improving and maintaining the physical, mental and social wellbeing of the community with a balanced and diverse choice of good value sport and leisure facilities. See our Customer service standards for more details.

PDF file downloadCustomer service standards (PDF, 123kb)

Accreditations

Bracknell Leisure Centre and the associated clubs on the site aim to deliver the best service available to all their members and customers. In doing so, we have achieved a number of industry-specific accreditations. More information about these is in our accreditations leaflet.

PDF file downloadAccreditations leaflet (PDF, 284kb)

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