Bracknell Leisure Centre - customer notices

Training pool closure - Saturday 28 January

The Training Pool will be closed from 3.50pm on Saturday 28 January whilst a private party takes place.

New IT and online booking system

The new IT and online booking system will be going live on Tuesday 31 January. This will affect bookings, courses, loyalty points and memberships. Please be aware there may also be some delays at reception on Tuesday 31 January whilst our reception team adjust to the new system.

Casual bookings - including web bookings

Customers may book classes and courts in advance as normal until Monday 30 January (inclusive). Customers will be able to book classes and courts beyond this point from Tuesday 31 January on our new system.

Course bookings

Course enrolments and transfers will be processed until the close of business on Monday 30 January. Changes to existing enrolments/transfers will not be possible for the remainder of the term.

February half term courses

Bookings for February half term courses will be taken from Wednesday 1 February.

Bracknell Leisure Centre loyalty points

Customers can continue to collect and redeem Bracknell Leisure Centre loyalty points until Monday 30 January (inclusive). Points that are not redeemed will regrettably be lost.

Please note that Bracknell Leisure Centre loyalty points are different to your e+ / recycling points.

Annual/monthly memberships and renewals

Annual/ monthly memberships and renewals will not be taken from Tuesday 24 to Tuesday 31 January (inclusive). During this time member rates will be honoured where applicable.

Annual/ monthly memberships and renewals will start to be taken again from midday on Tuesday 31 January.  Please note that existing members on direct debit payments will be unaffected.

Platinum memberships

Platinum memberships will be available during this time, however the usual sign-up procedure will be affected. A platinum advisor will discuss this with you.

Leisure services review

We are undertaking a review of the leisure services provided at Bracknell Leisure Centre, Coral Reef Waterworld and Downshire Golf Complex. Due to severe financial pressures on the council, this could result in facilities being managed by a third party operator by early in 2018. A public meeting about this was held on 5 January.

Inflatable Aqua Run

Our popular 18-metre inflatable Aqua Run will be in the training pool between 1pm and 3pm every Saturday. It's open to all however, children under 8 years, non-competent swimmers and those wearing armbands must be accompanied by an adult in the water.

6-a-side football teams wanted

PlayFootball are hoping for teams to play in leagues (especially Wednesdays).

Please get in touch if you want to be part of a fun, enjoyable night with your mates.

To join one of PlayFootball's adult 6-a-side leagues or if you think you can field a team of players please contact PlayFootball on 0845 257 5000.

Pack it in!

Need support giving up? There is a regular and relaxed one-to-one stop smoking service in the Time Out Café every Monday between 10.30am and 2.30pm. Drop in or book an appointment by calling Smoke Free Life Berkshire on 0800 622 6360.

Busy car park

Please note that the leisure centre and car park are particularly busy at times when events are taking place. Visit our upcoming events page for relevant dates.

Please leave plenty of time to park your car and buy tickets.

Service statement

Bracknell Leisure Centre aims to continue as one of the largest providers of community-oriented sports and leisure facilities in the Thames Valley area - as it has done since 1962.

We are committed to contributing, improving and maintaining the physical, mental and social well-being of our broad community, regardless of age or ability.

We will endeavour to provide to the local communities of Bracknell Forest Borough and beyond, a balanced and diverse choice of good value sport, leisure and health facilities in line with borough and national policy regarding the nation's health, safety and well-being.

In addition, we shall endeavour to retain and improve on independently-assessed customer service standards embodied in our Customer Service Excellence Award (previously Charter Mark) - Received for Excellence in the public sector.

Bracknell Leisure Centre customer charter

Bracknell Leisure Centre is committed to contributing to, improving and maintaining the physical, mental and social wellbeing of the community with a balanced and diverse choice of good value sport and leisure facilities. See our Customer service standards for more details.

PDF file downloadCustomer service standards (PDF, 123kb)

Accreditations

Bracknell Leisure Centre and the associated clubs on the site aim to deliver the best service available to all their members and customers. In doing so, we have achieved a number of industry-specific accreditations. More information about these is in our accreditations leaflet.

PDF file downloadAccreditations leaflet (PDF, 284kb)

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