Compliments and complaints - children's social care

If you are unhappy with the service that you have received, the first thing you should do is speak to the staff who have been working with you or their manager.

If you feel unable to speak to them, or you believe that they have not dealt with your concern satisfactorily, you can contact the Complaints Manager for Children's Social Care using the contact details on the right.

Further information can be found in the complaint leaflet for parents and carers (PDF, 1475kb) and the complaint leaflet for children and young people. (PDF, 69kb)

Other useful contacts for complaints are the Citizens Advice Bureau and the Local Government Ombudsman.