Corporate Services

The Corporate Services department contains eight separate divisions responsible for a range of functions and activities falling into three main categories:

  • direct public services (for example, Customer Services, and Democratic and Registration Services)
  • core management responsibilities (for example, Legal Services, Finance, Community Engagement and Equalities and Human Resources)
  • support to service departments in areas such as Information Communication Technology and Property

The department has the Bronze Investors in People award.


The Director of Corporate Services is Alison Sanders. In addition to Corporate Services responsibilities, the Director also has two extra duties as Statutory Overview and Scrutiny Officer and Deputy Chief Executive. 

The Director manages a revenue budget of £19.4m with income of £4.9m delivered through 238 staff, organised into eight service areas.

The Director manages the following divisions led by Chief Officers or Heads of Service:

Customer Services

This division is responsible for:

  • being first point of contact for the public via reception, telephone, email and the web
  • Revenue services
  • Digital Services

Democratic and Registration Services

This division is responsible for managing:

  • core local government functions and supporting elected members
  • the council’s formal democratic processes
  • the education appeals processes
  • Registration Services, including elections and electoral registration, registration of births, deaths and marriages

Community Engagement and Equalities

This division is responsible for:

  • coordinating work on community engagement across the council
  • community centres and development of new communities
  • coordinating work on Community Cohesion and leading project working with the minority ethnic communities and the Royal Military Academy Sandhurst
  • supporting the council’s equalities statutory duties


This division is responsible for:

  • financial advice
  • accounting and budgeting
  • payroll
  • treasury management
  • risk management and insurance
  • internal audit
  • procurement 

Legal Services

This division provides legal advice for:

  • corporate legal work
  • planning and litigation
  • contracts and conveyancing
  • social services and education
  • data protection, freedom of information and information management

Human Resources

This division is responsible for:

  • advising on organisational development and workforce planning issues
  • policy development
  • industrial relations, contractual and employment law advice
  • occupational health and welfare
  • corporate health and safety advice and enforcement
  • centralised training unit providing wide range of learning and development activities across the council


This division is responsible for:

  • all aspects of ICT service and delivery and support to all council departments

Corporate Property

This division is responsible for:

  • managing and maintaining an investment portfolio of commercial property
  • advising and managing on acquisition and disposal of property
  • valuation and estate management
  • town centre management
  • building design
  • printing in conjunction with Wokingham District Council
  • facilities management
  • asset management
  • the building surveying service
  • the Operations Unit which includes the Integrated Transport Unit and Post and Couriers.

Other key posts

For legal purposes, the council has to have the following posts:

Statutory 151 Officer

The Borough Treasurer is the Statutory 151 Officer and is responsible for the proper administration of the financial affairs of the council.

Statutory Monitoring Officer

The Borough Solicitor is the Statutory Monitoring Officer and is responsible for:

  • drawing the council’s attention to any proposal or decision which would involve the council contravening any law
  • considering whether any allegations that a Member of the Council has contravened the Code of Conduct for Members (or a council protocol) should be investigated

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