Service Standards - General Enquiries and Accessibility
The standard of service we will provide
Contacting the Council
Calling our main number 01344 352000
We aim to answer 80% of calls within five rings. This number is available between 8.30 am to 5 pm, Monday to Friday (excluding Bank Holidays).
Opening times
Time Square
Market Street
Bracknell
Berkshire
RG12 1JD
Open 08.30 – 17.00 Monday –Friday
We are not open at weekends or Bank Holidays
Easthampstead House
Town Square
Bracknell
Berkshire
RG12 1AQ
Open 08.30 – 17.00 Monday –Friday.
We are not open at weekends or Bank Holidays
Responding to email inquiries
We will acknowledge all email inquiries to customer.services@bracknell-forest.gov.uk within one working day. We will complete your inquiry with 10 working days or let you know why more time is needed.
Responding to other inquiries
An initial response to all written inquiries will be given within five working days after we received it. We will complete all inquiries within 10 working days or let you know why more time is needed.
Accessibility
Our publications are available on request in Braille, large print and in other languages.
The Council uses a minicom system and staff are trained to offer sign language and translators for those who need this service.
The Council will make reasonable provision for people with disabilities to access its facilities as required by the Disability Discrimination Act.
We aim to make this website accessible to all users, following certain standards and Government guidelines to ensure that this site can be used effectively and easily as possible by everyone.
Further information about interpretation and translation services
Freedom of Information
We will respond to all Freedom of Information Act requests within 20 working days.
Further information about Freedom of Information
Data Protection
We will respond to requests for personal information within 40 days.
For detailed information about the Freedom of Information Act and the Data Protection Act visit the Information Commissioner website.
Formal Complaints procedure
We will acknowledge formal complaints within three working days of receiving the complaint. We will provide a full response to the formal complaint or let you know why more time is necessary to do so, within 20 working days.
Further information about the formal complaints procedure
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