Customer charter

In providing services, Bracknell Forest Council will:

  • always put you first and treat you fairly and as an individual
  • adopt a friendly and approachable style
  • be open, straightforward and listen to you
  • provide well trained staff who will deal with your enquiry in an efficient and sensitive manner
  • deal with your enquiry at the first point of contact where possible
  • take ownership of your enquiry
  • ensure that you are advised of all relevant timescales
  • treat the personal information received from you in the strictest confidence
  • conduct surveys to obtain your feedback
  • take notice of, act on and learn from your feedback
  • continually aim to improve our service and performance

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