Benefits - change of circumstances

You need to tell us immediately about any change of circumstances to avoid overpayments and to avoid losing out on any benefit.

Examples of things you must tell us include if:

  • your address changes
  • your income or capital changes
  • you come off job seekers allowance or income support
  • your child tax credit and/or working tax credit changes
  • you start work or change jobs
  • you or your partner go into hospital
  • anyone joins or leaves your household
  • a child leaves school

Please note this is not a full list and if you are unsure whether a change in your circumstances will affect your benefit please contact us for further advice. You must give us full details about the change in your circumstances including the date the change occurred.

How to notify us

You can notify us of any of your changes either:

If we have enough information from you we will reassess your claim while you are waiting and then tell you what evidence you need to provide to confirm the changes.

Any evidence you need to provide following a change of circumstance telephone assessment can be emailed to us at

We can impose civil penalties and council tax penalties on households which fail, without reasonable excuse, to inform us of a change in circumstance that results in an overpayment.

Going back to work doesn’t mean giving up all your benefits

Did you know that you may still get benefit when you go back to work?

Almost everyone can be better off in work. You may also be able to claim up to 4 weeks housing benefit/council tax reduction at the same level you were getting before your circumstances changed. This is called an extended payment.

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