Learner information

This page contains useful information for learners who attend our courses at the Open Learning Centre or elsewhere in the community.

If the documents here don't cover what you are looking for or if you have any further questions, please contact us to ask for further details.

The PDF file downloadLearner Handbook (PDF, 177kb) contains a variety of information about getting the most out of your course, explains about the enrolment form and data protection, together with practical details about your visit to the Open Learning Centre. We have printed copies of the Learner Handbook in our training rooms and on the notice boards at the Open Learning Centre.

If you have any comments or suggestions please contact the Community Learning Team.

Policies and procedures

Please note that some of the policies and procedures below are only relevant if you are studying for a qualification.

Policies and procedures for community learners
Policy / procedure Purpose Review date
PDF file downloadAccess to Fair Assessment Policy (PDF, 56kb) For those taking qualifications: explains what we can do if you have special requirements Sept 2016
PDF file downloadAppeals procedure for learners (PDF, 32kb) For those taking qualifications: if you feel your work has been unfairly assessed on an accredited course Sept 2016
Complaints procedure How to make a complaint Sept 2016
PDF file downloadEquality and diversity policy (PDF, 42kb) Our commitment to being inclusive of all Sept 2016
PDF file downloadBracknell Forest Council health and safety policy (PDF, 104kb) Our commitment to ensuring safety Sept 2016
PDF file downloadFee policy (PDF, 56kb) Explanation about refunds Sept 2016
PDF file downloadSafeguarding vulnerable adults (PDF, 404kb) Keeping our learners safe Sept 2016
PDF file downloadBritish values statement (PDF, 40kb) Explains what is important to us Sept 2016
PDF file downloadData protection statement (PDF, 33kb) How we keep your personal details safe Sept 2016
PDF file downloadSupply chain fees and charges policy (PDF, 50kb) About working with our partners July 2016
PDF file downloadSustainable development policy (PDF, 49kb) Helping to save our planet's resources Sept 2016
PDF file downloadAdult safeguarding policy (PDF, 659kb) The Council's policy Sept 2016
PDF file downloadAddendum to the Council's safeguarding policy (PDF, 47kb) Safeguarding community learners Sept 2016


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