Report faulty street lights

Street lighting in Bracknell Forest

Street lighting includes street lights and associated electrical equipment such as illuminated signs, bollards and Belisha beacons.

We generally have street lighting in urban areas, but countryside areas are not lit except where there is a problem of night-time road safety or issues of personal security.

LED upgrade

We are upgrading all street lights in the borough to greener, more energy efficient LED (light emitting diode) technology.

Information about upgrade

How to report faulty street lights

Please let us know about faults and street lighting failure using our report a faulty street light form. Alternatively please contact Customer Services.

We are particularly keen to hear about issues of electrical safety, such as where cables are exposed through an inspection door being off, or a lamp column that has collapsed as a result of a road traffic accident.

Please make sure you have the right information readily to hand to describe clearly to us what and where the problem is. Please do not put yourself at any risk in getting this information; electricity and roads at any stage of the day or night can be dangerous.

Emergency faults

Emergency faults, where there is risk to life/or people are in significant danger, should always be reported to the police and in extreme emergencies by dialling 999.

Timescales

Repairing an individual light is expensive. Accordingly all reports are considered relative to the impact on public safety. Replacements are then prioritised and put into a programme to enable efficient route planning so as to minimise costs. In some instances temporary traffic management will be needed before the work can be undertaken.

Where repairs are related to electricity supply faults the distribution network operator may be involved. These can be more difficult to repair as this may involve digging in the highway.

If the light has not been repaired after a month then please let us know. We would normally expect such repairs to have been completed well within the timeframe.

Who is responsible?

Whilst Bracknell Forest Council has no statutory duty to provide street lighting, we manage approximately 17,000 lighting units across the borough. With the support of our current electrical contractor we set out to maintain our electrical installations safely and efficiently.

Although we do have some privately owned electricity supply cables, the majority of our lighting stock is supplied by Scottish and Southern Energy, our current distribution network operator. This means that some cable faults are not under our direct control.

Street lighting maintenance

Inspections are carried out to reduce faults, including night-time scouting to ensure street lights are functioning. These are carried out monthly during the summer months and fortnightly during winter. Discharge lamps are generally replaced on a four year cycle but some have to be changed more frequently.

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