Forestcare Lifeline Alarms
- What is a Lifeline?
- Lifeline customers
- Does it matter where you live?
- What do you need?
- How does it work?
- Minuet watch
- How to use the Lifeline
- Testing the alarm and activating the alarm in error
- Your information
- What are the benefits of a Forestcare Lifeline?
- How to find out more
- Price list for Forestcare services and products
- How to pay for your Lifeline
Forestcare’s Lifeline is a personal alarm system that provides a Lifeline between you and the control centre – 24 hours a day, 7 days a week, 365 days a year.
This means that if you have a fall, are unwell or you simply need some reassurance, you can press the button on your pendant or the main unit and be connected through to a trained officer straight away.
We can then ensure that you get the appropriate help quickly. This might be contacting an ambulance because you are unwell, or letting your next of kin know that there is a problem.
For more information, please look at our leaflet - Forestcare Lifeline Alarms - Help at the push of a button
Many people can benefit from having a Lifeline and anyone can have one.
You might be worried about living alone or have an illness or disability which means that you would benefit from the reassurance that a Lifeline offers. We have a wide range of customers with various needs:
- People living alone
- Older people
- Businesses and organisations that have people working alone
- Residents in sheltered housing
- Families with young children
- Those at risk of domestic violence
- People leaving hospital
- People with long-term illnesses
- Those at risk of falling
- People with mental health problems
- People with disabilities
Does it matter where you live?
Anyone can have a Lifeline. You can be a homeowner or rent your home. It doesn’t matter where you live, but we are only able to provide a mobile response service to customers in the Bracknell area at present.
You will need a working plug-in telephone socket with an electricity point nearby.
The alarm system connects to Forestcare through your telephone line.
You can still use your phone in the normal way – but we recommend that you don’t keep a cordless phone too near the Lifeline unit as it will cause interference.
The Lifeline comes with a base unit and a pendant. The pendant can be worn on a neck cord or wrist strap. You can wear it in your home or garden.
When you activate the pendant it will send a radio signal to the base unit which will automatically dial the control centre.
We are able to increase the volume on the unit so that we can still hear you even if you are not near the unit. However, if we cannot hear you because you are too far away, we will still summon help.
If you or the person you care for don't want to wear a traditional "pendant", we can also supply a wrist watch as an alternative. This looks just like a normal watch and works in the same way as the push button pendant, but is more discreet. For information about obtaining a minuet watch please contact us.
- Step 1
To raise an alarm call, press the red button on the Lifeline base unit or the pendant. - Step 2
You can then speak directly to an emergency response officer in the control centre using the powerful microphone and speaker in the base unit, without needing to be near your phone. - Step 3
The emergency response officer will summon appropriate help from your carer, keyholder, scheme manager or the emergency services. If you live in Bracknell and have the mobile response service, the emergency response officer will attend in person where appropriate.
Testing the alarm and activating the alarm in error
We recommend that you “test” your pendant and base unit each month by sending through a test call to the control centre. That way we both know that your system is working properly.
If you press the alarm by mistake - don’t worry - just let us know that it was activated in error. It is important that you do talk to us in this instance as we may call the emergency services if we can’t communicate with you!
We rely on the information you give us, so please let us know if your phone number changes or if one of your keyholders or emergency contacts change. We also need to know if your medication changes or if you are diagnosed with an illness (so that we can let the emergency services know).
We will ask you to update the information we hold on an annual basis, but if something changes in the meantime, please tell us.
We will look after the information you give us, but the agreement you sign will advise you that we share information with the emergency services and your family as appropriate.
What are the benefits of a Forestcare Lifeline?
- A 24-hour-a-day service, 365 days a year.
- A local central control centre.
- TSA parts 1 and 2 accredited service
- A prompt and discrete service.
- Fully trained, experienced and friendly staff with local knowledge.
- A choice of payment methods to suit you
- No installation charges.
- A key safe to allow access when you have no family or friends nearby.
- A mobile response service (in the Bracknell area).
- A prompt (next day) repair or replacement service if something should go wrong with your Lifeline unit.
- An annual information check.
- A free, no obligation, demonstration and installation by one of our friendly team.
- Reassurance and peace of mind.
If you would like to find out more about the Lifeline alarm or any of our other services or products, please complete our online form and one of our officers will call you back. You can also use this form to give us feedback on our services. Alternatively, you can contact the control centre on 01344 786 500.
Price list for Forestcare services and products (as at April 2009)
- By quarterly direct debit
- With cash or cheque at Easthampstead House (using the payments machine provided)
- Or online
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