Customer Satisfaction
ListenThe Benefit Service is committed to providing an efficient and customer focussed service. We set ourselves standards and we regularly ask customers what they think of the service provided. Please see our current Service Standards leaflet.
We want to provide all of our customers with an excellent service. We try to identify who our customers are and then consult them to see how we are doing and make improvements based on the findings.
Please click below for the satisfaction results:
Improving the Services
In response to customer feedback we have:
- Introduced a new telephone system. This monitors the number of calls waiting and so during busy times we can increase the number of staff answering calls.
- Reviewed the information available to customers to provide a wider range and better quality of information.
- Formed a Customer Focus Group where we can gain customer feedback and input into improving the service
- A new application form was designed and was approved by our Customer Focus Group.
- Benefits Service staff have attended Customer Care refresher training sessions.
Would you like to join our Customer Focus Group?
Our Customer Focus Group meetings have been running regularly since November 2009. To see the minutes of these meetings please click on the links below. If you would like to participate in our meetings then please contact us using the details on the right.
Customer focus group minutes 18 January 2011 (72kb)- Customer focus group minutes 5 May 2010 (37kb)
- Customer focus group minutes 18 March 2010 (38kb)
- Customer focus group minutes 2 February 2010 (38kb)
- Customer focus group minutes 26 November 2009 (44kb)
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