Supporting People - Complaining About a Service
ListenThe Council is committed to providing quality services. We welcome your comments and suggestions because they let us know when we have done something right and help us to know when we need to improve.
If you want to complain about a specific Supporting People service, we advise you to contact the organisation providing that service directly. This gives the service provider the opportunity to look into the complaint and respond to it.
If you would like any help or advice in doing this, please contact a member of the Supporting People team using the details on the right.
If you are not satisfied with their response, or if your complaint is about Bracknell Forest’s Supporting People programme in general, please contact the Supporting People team.
You do not have to put your complaint in writing, but it will be helpful if you do. Please tell us what your complaint is about, who you have dealt with (and any letters you have received about your complaint) and what you want us to do. If you want to see someone about the problem, it is best to ring first for an appointment.
We aim to acknowledge all complaints within three working days and reply in full within 20 working days. If it will take longer, we will let you know why.
We hope we can solve problems at this stage. However, if you are not satisfied with our response then please see Compliments and Complaints - Housing for information on what else you can do.
 |
