The Environmental Protection Team investigate complaints of noise nuisance from:
- domestic premises
- commercial premises
- vehicle alarms
- mechanical equipment in the street
What you can do
In the first instance, we recommend you try to speak to your neighbour about the noise problem. They may not realise they are bothering anyone.
If you do not feel confident talking to them, you could send a letter explaining how the noise is affecting you. Keep to the facts and don’t get too emotional. Try to understand it from their perspective as well as your own.
If this does not resolve the issue, complete the Report a noise nuisance form.
You will also need to start collecting your evidence to support the complaint:
- download the 'The noise app' (available for Apple and Android devices) - please see the noise app user guide
- start to complete your noise nuisance diary sheet (PDF, 145kb)
What happens next?
Your complaint will be assigned to one of our investigating officers who will contact you within 5 working days.
For further information see the Noise nuisance guide (PDF, 103kb).
Noise nuisance the council cannot deal with
The council cannot deal with noise from:
- aircraft - see our Noise - Aircraft page
- antisocial behaviour in the street - contact the police on the ‘101’ non-emergency number