Online leisure bookings - frequently asked questions
Which leisure centres can I book online?
Online bookings are currently available at Edgbarrow Sports Centre, Sandhurst Sports Centre, Bracknell Leisure Centre and Downshire Golf Complex.
How does the Downshire Golf Complex online tee time reservation system work?
For each tee time, a maximum of four golfers can play. The online golf bookings will show this as one single tee time. A player will book online to reserve the specified tee time. Please note that single- player bookings are not permitted. If a non-member is booking this tee-time they will have to pay their individual green fee when they book. Members will have the option to pay in advance online or pay on arrival. All other players in the group due to play at the same tee-time can pay at the Downshire Golf Course either in advance or on the day.
Who do I contact if I have questions?
Please contact the relevant leisure centre.
How many bookings can I make in a 24-hour period?
The number of bookings you can make in a 24-hour period is specific to the activity. Please see the section on booking rules at each site below.
Yes, using Mastercard, Visa, Electron and Maestro cards. If you are a registered user, you can choose to pay on arrival or online. If you are not a registered user, you must pay online to complete the booking. Please ensure that you click on the 'Continue' link after paying to complete your booking.
Web bookings can be cancelled at any point before you submit your booking. Once a booking has been made, unpaid bookings can be cancelled online, otherwise contact the relevant centre. Any cancellation fees follow the same policy as for bookings made by other means (walk in, telephone).
How can I view my future bookings and see if I've paid for them?
If you are a member, there is an option shown on each screen to view future bookings. All future bookings are shown; those booked online, via telephone or at the centre. You can also see if you have paid or whether any money is still due. Non-members can not view future bookings.
If you are a member, you can book 15 days ahead. If you are not a member you can only book 10 days ahead. This is the same as for bookings made via telephone or walk-in. For example, on 12 January a member can book online up to and including 27 January whereas non-members can book online up to and including Thursday 22 January. The online leisure booking service is available from 5am to midnight each day.
Are there booking rules at each site?
Please refer to individual centre's terms and conditions for use of the facilities. Each site has booking rules. This is to manage the booking process and give the greatest availability to all the people who attend the centres. There are different booking rules for each activity (for example, squash and badminton). The rules are listed below.
Downshire Golf Complex
There is a maximum of two consecutive tee time bookings every 24 hours, for example, 8.00 and 8.08. There is also a maximum of two bookings that can be made in the same day.
Edgbarrow Badminton
All courts may be booked online. You can book up to two consecutive time slots. For example you can book 9am and 10am but not 9am, 10am and 11am.
Edgbarrow Squash
All courts may be booked online. You can book up to two consecutive time slots. For example you can book 9am and 9.40am consecutively, but not 9am, 9.40am and 10.20am consecutively. Edgbarrow Bookings are for 55 minutes except Squash and Table tennis which is for 40 minutes.
Sandhurst Badminton
All courts may be booked online. You can book up to two consecutive time slots. For example may book 6pm and 7pm but not 6pm, 7pm and 8pm.Sandhurst Bookings are for 55 minutes.
Bracknell Leisure Centre - general booking information
Tickets for any activities that are booked online must be collected from Reception on the day of the activity and not before. Customers are advised to retain their tickets during their activity as spot checks are frequently made.
You can book up to two consecutive time slots for any activity. For example, squash courts can be booked at 9am and 9.40am consecutively, but not 9am, 9.40am and 10.20am consecutively.
You must not book two simultaneous activities.
Customers can make a maximum of four bookings a day using the online bookings system. These can be up to 15 days ahead for members, or 10 days ahead for non-members.
An email will be sent to you upon completion of your booking providing your email address has been registered with the centre. If not, the option to print a booking confirmation is available.
Members and non-members can visit the Customer Service Desk to register or update their details with the centre.
Bracknell Leisure Centre - Sunbeds
All sunbeds may be booked online. In order to book a sunbed:
- You must leave at least 24 hours between sunbed sessions
- You should not make more than 3 bookings in a week.
- You should not make more than 20 bookings in a year.
- You should not book sunbeds if you have pale skin. Please consult your doctor before use.
- You should not book sunbeds if pregnant.
- If you suffer from any medical conditions or are taking any medication you should consult your doctor before use.
Bracknell Leisure Centre - cancellations
Cancellations of any activities must be made over the phone or in person at Reception. Emails are not accepted. You will be charged if you cancel within 24hrs.
Are there any additional membership fees to pay?
Non-members must pay day membership. For example, If you book badminton or squash as a non-member, this includes two day membership fees. If you book as a member, no day membership fees are included. Any additional non-members who accompany you must pay on arrival.
