Out-of-hours emergencies

You can contact us in an emergency situation outside normal office hours (between 5pm and 8.30am Monday to Friday, and during weekends and bank holidays) by calling 01344 352000 and selecting the appropriate option

Out of hours the council is only able to deal with emergencies which are likely to have a significant impact on safety or emergency planning matters. You can contact us about lost or found dogs; highways emergencies such as obstructions or faulty traffic lights, street lighting, dangerous structures, council owned buildings; and emergency planning incidents. For non-emergency calls we will need to ask you to contact us during the working day.

Social Services Support

If you need to speak to a Social Worker outside normal office hours please contact the Emergency Duty Service on 01344 786543.

We are available to help with any personal or family problems that reach crisis out of hours and cannot wait until the next day.

The phone will be answered by a qualified social worker or by an emergency response officer. If your call cannot be taken straight away, please leave a message and they will phone you back as soon as they become available.

Please note: calls to the Emergency Duty Service are recorded for quality assurance purposes.

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