Out of hours service
Forestcare provides out of hours contact centre services for a range of organisations in the public sector, private and third sectors.
As a team, we have a wealth of experience in handling ‘out of hours’ calls. We are all customer service trained and can provide a high quality service. Whatever the problem is we will assess the situation and take the appropriate action to get it resolved.
We take quality very seriously and monitor and score calls by Operator so that you can be assured that we are providing the best possible service to your customers.
We have the latest technology which enables us to manage calls from your customers in an effective and timely manner. In addition, we can provide you with management information each month showing the number of calls received, handled and abandoned and our average call handling times.
We offer real time call logging with the facility to email logs direct to your smartphone and monthly reports showing the volume and categories of calls we have handled.
We will work with you to ensure that your customers get the service they need and provide you with regular contract liaison meetings and a prompt response to any questions or issues you may have. We can also provide recordings relating to any specific calls.
If you would like to find out more about our out of hours call handling service please contact Forestcare for a competitive quote.