In providing services, Bracknell Forest Council will :
- Always put you first and treat you fairly and as an individual
- Adopt a friendly and approachable style
- Be open, straightforward and listen to you
- Provide well trained staff who will deal with your enquiry in an efficient and sensitive manner
- Deal with your request at the first point of contact where possible
- Take ownership of your enquiry
- Ensure that you are advised of all relevant timescales
- Treat the personal information received from you in the strictest confidence
- Conduct regular surveys to obtain your feedback
- Take notice of, act on and learn from your feedback
- Continually aim to improve our service and performance
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