The Council is a multi-million pound organisation responsible for a vast range of services and resources and so an overall, corporate approach to service delivery and improvement is essential. It is with this approach that the Council successfully balances competing priorities and maintains an overview of its overall performance of the whole Council.
The Council’s resources include:
- Financial resources
- Human resources
- Physical assets
- Skills and knowledge
- Partner organisations
Good planning is a cornerstone of effective performance management. A corporate approach to the Council’s planning ensures that a ‘golden thread’ runs right through the Service planning framework.
Performance management is also the assessment and review of performance against objectives and targets so that corrective action can be taken to ensure service excellence. The Council believes in the premise that ‘what gets measured is what gets done’. The Council therefore continuously measures and reviews progress against its objectives.
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