Specialist drug and alcohol services


Realising you have problems with alcohol can be difficult but if you feel you have issues surrounding alcohol we can help.

In order to make sure that people get the help they need we have a single point of contact, New Hope.

Anyone can ring or call in to New Hope, whether they have a problem with alcohol or if they know somebody that does.

The Drug and Alcohol Action Team makes sure that when people have issues surrounding alcohol they can access all the support that they need in order to resolve their problems and successfully recover.


The misuse of drugs can have a devastating effect on individuals, their family and friends and the wider community.

In order to make sure that people can get the help that they need we have a single point of contact, New Hope.

Anyone can ring or call in to New Hope, whether they are the one using drugs or if someone they know is.

The Drug & Alcohol Action Team makes sure that when people are addicted to drugs (illegal, prescribed or over the counter) they can access all the support that they need in order to recover and re-integrate into the community.

Local Area Screening and Referral Services (LASARs)

This is the team responsible for seeing every person who comes to New Hope. A member of the team will undertake a full assessment to identify their needs in terms of support to stop misusing alcohol or using drugs. They will look at factors in people life’s that may be preventing them from stopping. They may not have anywhere to live, not have a job or any qualifications and this kind of information will be used to develop an initial recovery plan. The LASARs team will also identify the outcomes that each person needs/wants to achieve.


Once someone has had their assessment they will be referred to SMART and a recovery facilitator will be allocated to them. Where possible a ‘Friday First’ appointment will be given to them so that they can come in and find out about the services they can access.

There is no time limit in terms of people being in treatment with SMART. For some people they may just need a short period of time to understand the implications of their alcohol or drug misuse, how to reduce or stop drinking or using drugs and how to maintain their recovery. For other people their alcohol or drug misuse may have become so much a part of their day to day life that they will need to access a number of different services over a long period of time in order to make the changes that they need to.

Needle Exchange

Needle Exchange is a free and confidential service offered at various locations across the borough. Anyone can obtain a pack containing sterile needles and injecting equipment as well as help and advice on safer injecting. They also offer a safe place to dispose of used needles and equipment. Needle exchange helps protect people from contracting blood borne viruses (Hepatitis A, B and C as well as HIV) and helps prevent the spread of these infection.

There are three different types of packs 1ml and 2ml for injecting into the veins and Steroid packs for injecting into the muscle.

What's in the pack?

  • needles
  • syringes
  • personal sharps bin
  • swabs
  • sterile VitC sachets
  • information pack
  • spoons

Below is a list of local pharmacies that provide the needle exchange service. You can also come to New Hope or anywhere you see this sign

The pharmacists will only ask for statistical details. This is used to keep a record of how the scheme is doing and to help improve the scheme in the future

Safer injecting

There is no completely safe way of injecting drugs. Injecting carries a higher risk of overdose, vein damage and infection. However, following these key messages can reduce the risks.

  • always use fresh sterile equipment and works (you can get these at your local needle exchange)
  • never share any equipment
  • wash your hands before preparation
  • ensure the space you use to prepare it in is clean
  • clean the area on your body where you are going to inject
  • get vaccinated against Hepatitis B

What to do in case of overdose

If you suspect someone has overdosed

  • call 999 immediately
  • place them into the recovery position and stay with them
  • wipe any vomit away from their mouth and keep their head pointing down to allow any vomit to escape without them breathing it in or swallowing it
  • keep checking their breathing and pulse if they stop breathing and if you know how to, perform CPR
  • do not give them anything to eat or drink

Getting vaccinated

Vaccines will help protect you from Hepatitis A and B. They are free and available from.:

  • New Hope (if you are in treatment with us)
  • the Florey Unit at the Royal Berkshire Hospital
  • the Garden clinic at Skimped Hill Health Centre

The vaccines only work if you receive the full course of treatment. There are two shots for Hepatitis A and three for Hepatitis B.

If you have tested positive for Hepatitis C you will be referred to your GP. Treatment is available at Royal Berkshire Hospital.

It is also strongly advised you ask for a Hepatitis A vaccine as having both Hepatitis C and A at the same time can make you very ill.

Where to access needle exchange services

New Hope
Units 16/17 Market Street Bracknell RG12 1JG

13 Princess Square, Bracknell RG12 1LS

5 The Square, Harmans water, Bracknell RG12 9LP

Lloyds Pharmacy
6 Great Hollands Square, Bracknell, RG12 8UX
2 Dukes Ride, Crowthorne, RG45 6LT

3 Bullbrook Row, Bracknell, RG12 1LS

Tesco Pharmacy
The Meadows, Marshall Road, Sandhurst

and anywhere you see this sign

You can gain more information, help, advice and support from the organisations listed below:

Narcotics Anonymous - Tel: 0300 999 1212

Alcoholics Anonymous - Tel: 0845 769 7555

Drinkaware - offers lots of information on alcohol including a unit calculator.  Tel: 0207 766 9900

Alcohol Concern - Tel: 0207 264 0510

Drugs Scope - news, education and prevention resources and help finder. 

Release - legal, health and welfare support and information for drug users.  Tel: 0845 450 0215

Re-Solv - the society for the prevention of solvent and volatile substance abuse.  Tel: 01785 810 762

National Treatment Agency - Tel: 0207 261 8801

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