Supporting you in your home - eligibility

We try to be flexible and take into account individual circumstances when deciding who is eligible for support at home.

Most people are only eligible for support where their needs are assessed as critical or substantial and there is no one else willing or able to assist.

Critical or substantial needs

Your needs may be assessed as critical if now or in the next few days one or more of the following has arisen:

  • life is, or will be, threatened
  • significant health problems have developed or will develop
  • there is, or will be, little or no choice and control over vital aspects of the immediate environment
  • serious abuse or neglect has occurred or will occur
  • there is, or will be, an inability to carry out vital personal care or domestic routines
  • vital involvement in work, education or learning cannot or will not be sustained
  • vital social support systems and relationships cannot or will not be sustained
  • vital family and other social roles and responsibilities cannot or will not be undertaken

Your needs may be assessed as substantial if now or in the next three months one or more of the following has arisen:

  • there is, or will be, only partial choice and control over the immediate environment
  • abuse or neglect has occurred or will occur
  • there is, or will be, an inability to carry out the majority of personal care or domestic routines
  • involvement in many aspects of work, education or learning cannot or will not be sustained
  • the majority of social support systems and relationships cannot or will not be sustained
  • the majority of family and other social roles and responsibilities cannot or will not be undertaken

If you are assessed as having critical or substantial needs you are likely to be eligible for support.

Some services (such as equipment provided by the Intermediate Care Service) are provided to people who have been assessed as having moderate or low needs in order to maintain their independence.

If we assess your needs as moderate or low and are unable to offer you assistance, you may still want to contact the Community Response and Reablement Team who will be able to suggest other organisations that can offer help and advice.

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