Tell us once

Following the registration of a death, the register office can help you to notify all participating government departments, local council services and other organisations of the death, which will save you numerous calls and letters to each individual department.

You can find the current list of participating government departments on GOV.UK

What do I need?

It will be helpful if you can bring along the following information about the person who has died:

  • national insurance number and date of birth
  • details of any benefits or services they were receiving
  • death certificate
  • driving licence or driving licence number 
  • passport or passport number (and town/country of birth as entered in passport)
  • blue badge parking pass

We may also ask you for information about:

  • their next of kin
  • any surviving husband, wife or civil partner (including their national insurance number and date of birth)
  • the person dealing with their estate

You must obtain the agreement of the persons listed above if you are going to provide us with information about them.

Who is eligible?

The tell us once service is determined by the usual address of the deceased. The service can only be used if the local authority in that district offers the service.

You can use this service If you are the next of kin (closest relative by blood or marriage to the deceased) or the person dealing with the deceased’s estate.

If you are not the next of kin, or the person who is dealing with the deceased’s estate, you can still use the service if you have their written permission to provide their details and act on their behalf.

Do I have to pay?

There is no charge for using this service, we hope to help make things easier for you at a very difficult time.

What happens next?

At the end of the appointment, the registrar will give you a letter which details your reference number and which departments you have asked us to notify. Those departments may contact you separately to confirm the relevant processing has been completed. If you have not heard from a department within 28 days, you may contact the tell us once telephone service who will follow matters up on your behalf. Due to the secure nature in which your information is treated, the register office will not be informed of any correspondence between you and the department. Unfortunately, we cannot contact other departments for you once the appointment is complete.

Further information

This service is committed to ensuring your information is protected. Our privacy statement tells you how we will use and protect the information you provide when you use the service.

Please remember that it is your responsibility to ensure that all organisations, that pay you a benefit/credit or provide a service to you, have correct and up to date information about you.

Was this page useful?

Yes No

Thank you. You can provide further feedback on this page using our feedback form.