Tell us once

Following the registration of a death, the register office can help you to notify all of the people that need to know. You just have to tell us once and then we will contact all of the government departments and local council services on your behalf.

Depending on your circumstances, the following organisations can be notified:

  • adult services
  • attendance allowance
  • bereavement benefit
  • blue badge parking permit
  • Bracknell Forest Homes
  • carer’s allowance
  • child benefit
  • child tax credit
  • children’s services
  • collection of payment for Bracknell Forest Council
  • concessionary fares
  • council housing
  • council tax
  • council tax benefit
  • disability living allowance
  • disabled parking
  • DVLA
  • e+ card
  • education department
  • electoral services
  • employment and support allowance
  • Forest Care
  • housing benefit
  • housing register
  • identity and passport service
  • incapacity benefit
  • income support
  • jobseeker’s allowance
  • library services
  • monies owed
  • pension credit
  • personal taxation
  • state pension
  • working tax credit

What do I need?

It will be helpful if you can bring along the following information about the person who has died:

  • national insurance number and date of birth
  • details of any benefits or services they were receiving
  • death certificate
  • driving licence or driving licence number
  • passport or passport number
  • blue badge parking pass

We may also ask you for information about:

  • their next of kin
  • any surviving husband, wife or civil partner
  • the person dealing with their estate

You must obtain the agreement of the persons listed above if you are going to provide us with information about them.

Who is eligible?

The tell us once service is determined by the usual address of the deceased. The service can only be used if the local authority in that district offers the service.

You can use this service If you are the next of kin (closest relative by blood or marriage to the deceased) or the person dealing with the deceased’s estate.

If you are not the next of kin, or the person who is dealing with the deceased’s estate, you can still use the service if you have their written permission to provide their details and act on their behalf.

Do I have to pay?

There is no charge for using this service, we hope to help make things easier for you at a very difficult time.

What happens next?

At the end of the appointment, the registrar will give you a letter which details your reference number and which departments you have asked us to notify. Those departments may contact you separately to confirm the relevant processing has been completed. If you have not heard from a department within 28 days, you may contact the tell us once telephone service who will follow matters up on your behalf. Due to the secure nature in which your information is treated, the register office will not be informed of any correspondence between you and the department. Unfortunately, we cannot contact other departments for you once the appointment is complete.

Further information

This service is committed to ensuring your information is protected. Our privacy statement tells you how we will use and protect the information you provide when you use the service.

Please remember that it is your responsibility to ensure that all organisations, that pay you a benefit/credit or provide a service to you, have correct and up to date information about you.

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