Trading standards - news
Cold calling update
Before 6 April 2015 the Information Commissioner could only prosecute companies for cold calling when they could prove that the call has caused “substantial damage or substantial distress” to customers. But from 6 April 2015 new legislation has removed this requirement, making it easier for cold calling companies to be prosecuted by the ICO and imposing fines of up to £500,000.
Whilst this is welcome news, it is important to remind Bracknell Forest residents to be aware of the dangers of cold calling and follow a few simple rules.
- ask cold callers to remove your information from their records
- find out caller's number from a landline by dialling 1471 after the call
- check with your phone company if you can be made ex-directory
- register your phone number with the Telephone Preference Service (TPS) at www.tpsonline.org.uk or call 0875 070 0707
- give away personal or financial information, even if callers claim to be from a company you know
- lose your temper. Be firm and hang up if the caller refuses to go away.
- call back phone numbers left on your voicemail, or reply to text messages you don’t recognise.
How is your pension invested?
With effect from this month, April 2015, the Government have introduced new rules on drawing down your pension pot if aged 55 or over. This has meant that many people across the UK have automatically gained access to a great deal more money overnight. And, scammers know this.
Be aware of any fraudulent phone calls, emails or correspondence you receive offering financial advice and investments. Make sure you are comfortable with the trader you are engaging with and bear in mind:
- don’t just sign up over the phone; do your own research before you agree to anything. Are you familiar with the industry? If not, seek additional advice
- have you used them before or been recommended by someone trustworthy?
- speak with your accountant for any tax implications as a factor
- do they have a website? Is the site secure for credit/debit card details (check for the padlock sign)?
- have you read and understood the terms and conditions?
- are you buying from an abroad company? Whilst your contract will be covered by UK law, allowing you to sue in a local court, getting money from a foreign company may prove difficult
- bear in mind that if something seems too good to be true, it often is
If you have been scammed or ripped off using the internet, report the crime to Action Fraud, UK’s fraud and internet crime reporting centre. They can provide a central point of contact and give advice.
West Berkshire council have successfully prosecuted a fraudulent auction house. The fraud was committed over a number of years and has been a continued ongoing investigation. Jonathan King of Cameo Auctions has been sentenced to four years for fraud, for abusing his position and making false statements.
This case is a testament and example of a successful conviction of an unscrupulous trader. It also serves as a reminder to report any issues or concerns you have with a trader. It might be Trading Standards have an ongoing investigation with them and your evidence is what we need for a successful prosecution.
For more information on the recent case at West Berks, see getreading website.
Overloaded result - February 2015
In January this year a case regarding an overloaded vehicle in Bracknell has gone to court. The company, Perimeter Construction Limited, was prosecuted amounting to fines totalling £2,556.50 including costs for a vehicle 24.5 per cent overloaded with a rear axle 11 per cent above its maximum weight. Whilst a guilty plea was entered, the defendant did not attend court.
It is the responsibility of all road users to ensure their vehicle is not overloaded. Make sure you know what you put in the vehicle and the vehicle’s manufacturer weight limit. It should be noted that it is not only the employer and the owner of the overloaded vehicle that are liable to prosecution; it may also be the driver.
Puppy love - January 2015
Trading Standards have received numerous complaints regarding either the breed of the puppies or illegally imported and possibly sick puppies in the area.
Some unscrupulous puppy sellers have allegedly been buying litters from puppy farms and passing the animals off as being from a family home or from their own dogs. For more information on how this has affected Bracknell Forest, please see our press release.
Some tips to remember when buying a puppy:
- be suspicious if the seller cannot show you the puppy with its mother and litter mates. View the puppy where it was born
- get as much information about where the puppy has come from and beware if the seller is from outside the UK
- if the puppy has been vaccinated, ask to see the documentation - this must clearly state the veterinary practice and where this was carried out - be suspicious if the address of the veterinary practice is outside the UK
- if the seller informs you that the puppy has been brought in from another country it must have a pet passport or veterinary certificate and be more than 15 weeks of age
- NEVER agree to have the puppy delivered to your home address or to meet the seller to collect the puppy - if the seller wants you to do this be very suspicious
- NEVER pay for the puppy in advance
- always register your puppy’s microchip with a UK Database
Beware the dangers of Christmas gifts - December 2014
Trading standards officers have seized thousands of counterfeit goods heading straight for the consumer market.
Imitation toys from child themed brands, including the Peppa Pig range and Disney, frequently try to enter our shops and market this time of year in the hope to attract Christmas shoppers. Not only are they fake, these toys can often be unsafe and potentially very dangerous to children and do not comply with the toy safety standards.
There may still be toys out there that have so far escaped the immediate attention of trading standards officers. So if you spot a bargain that seems ‘too good to be true’ this Christmas, then it probably is. So please take extra special care and if you see anything suspicious then please report it to either trading standards or the Citizen Advice Bureau.
Let’s make sure we protect our children this Christmas and make it a ‘very happy New Year’ for everyone.
Say no to cold callers - December 2014
Trading Standards have been receiving reports of various businesses drumming up their business at Christmas through cold calling. Don’t always believe what you hear as these are often not true.
We have been informed of various businesses claiming to be working in conjunction with the council when they are not. Pay particular attention to calls from security services.
Winter is a vulnerable time of year for all of us when it comes to security and protection, so make your Christmas a good one and check the Buy With Confidence register before selecting a tradesman or service.