Website availability

We aim to ensure that the website is available 24 hours a day, seven days a week. However, on occasions it may be unavailable for very short time periods due to system problems or to permit maintenance or other development activity to take place.

We have set our internet service standard at 97.5% availability. We use an independent site monitoring service to check that we are achieving this:

Website availability statistics for

View last month's website availability report produced by NCC Group.

 Month  Availability  Standard met
 Apr 2016  99.98%  Pass
 Mar 2016  99.96% Pass
 Feb 2016  100%  Pass 
 Jan 2016  100% Pass
 Dec 2015  99.97% Pass
 Nov 2015  99.99% Pass
 Oct 2015  99.99% Pass
 Sept 2015  100% Pass
 Aug 2015  99.70% Pass
 Jul 2015  99.99% Pass
 Jun 2015  100% Pass
 May 2015  99.99% Pass
 Apr 2015  99.99% Pass
 Mar 2015  99.99% Pass

Performance monitoring

We constantly monitor the performance of the website to ensure that the site and its contents are working correctly. We check all internal and external links on the site to ensure that they are working and correct. We do this through regular checks in our web content management system and through an external link checking service provided by SiteImprove.

We also monitor what our visitors think about our website and make improvements based on the feedback that we receive. A visitor survey is conducted on our behalf by ROL and allows visitors to feedback on their experience of using our website.

We also monitor feedback though a feedback panel on every page. This allows us to see if a single page is helpful and can make improvements based on this if not.

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