Do all Complaints follow this Procedure?
Some complaints are covered by other procedures and as a general rule you should not use the procedure described in this section for :
Complaints about Social Services
By law, these must be dealt with under a separate procedure. You should contact either:
Adult Social Care:
The Complaints Manager,
Adult Social Care
Social Care and Learning
Time Square 4th Floor,
Market Street
Bracknell,
RG12 1JD
Telephone: 01344 351737
Free-phone 24 – hour answerphone: 0800 169 4491
Email: asc.complaints@bracknell-forest.gov.uk
Children’s Social Care
The Complaints Manager,
Social Care and Learning
Seymour House,
38 Broadway
Bracknell,
RG12 1AU
Telephone: 01344 352119
Free-phone 24 – hour answerphone: 0800 169 4491
Email: patricia.morris@bracknell-forest.gov.uk
or childrens.servicescomplaints@bracknell-forest.gov.uk
Complaints about schools
Complaints regarding schools are dealt with by school governing bodies. The first step is to contact the headteacher of the school.
There are also special arrangements for :
- Appeals about admission to, or exclusion from school
- Appeals about special educational needs provision
- Complaints about the curriculum, religious education and collective worship
A separate booklet is available for these complaints. To receive a copy, or further advice, please contact Social Care and Learning on 01344 352000.
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