Other Ways Of Complaining
Your local Borough Councillor
You may ask your local Borough Councillor to take up the matter. However, for more serious complaints, they will probably suggest that you use the procedure within this booklet. A list of councillors is available here or by telephoning 01344 352000.
The Local Government Ombudsman
We aim to resolve your complaint. However, if you are not satisfied with our final response, you may contact the Local Government Ombudsman at :
The Local Government Ombudsman
10th Floor, Millbank Tower
London, SW1P 4QP
Telephone 020 7217 4620
Website : www.lgo.org.uk
The Ombudsman will expect you to have given us a chance to look at your complaint before they will investigate. So please make sure you have followed the procedure outlined in this booklet before you contact the Ombudsman. The Ombudsman provides a booklet and information on their web-site about how he will operate.
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