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Bracknell Forest Council is committed to providing quality services. We welcome your comments and compliments because they let us know when we have provided you with a good service. For example, that could be :

• a quick service;
• some useful advice;
• a member of staff who was particularly helpful or;
• where the service you received was better than you had expected.

If, however you think that we could do better, please let us know where we need to improve. Where we have made a mistake, please let us know so we can learn and make changes to stop it happening again. A complaint could refer to an occasion when we have :

• not provided a good service,
• done something wrong,
• not done something we should have, or said we would
• not done something in time, or within the time promised or;
• not treated a person in a professional manner.

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