Skip to main content


Payments are normally paid to the customer rather than the landlord. Safeguards are put in place to protect the vulnerable.

We will consider whether:

  • the customer has difficulty managing their affairs
  • it is improbable that the customer would pay their rent

If a customer and their representative feel they are vulnerable, benefit may be paid to the landlord. An application for payment of LHA to your landlord form will need to be filled in and supporting proof provided.

Benefit can still be paid to the landlord if a tenant falls into arrears of 8 weeks or more. Written proof of arrears will be required. Landlords should make sure they keep detailed records of the rent account.

In certain circumstances we may be able to make payments directly to a landlord if the council considers it will assist the customer to secure a new tenancy or retain an existing tenancy. For a tenancy to be secured or retained, the rent should be affordable to the tenant whilst in receipt of housing benefit, that is, at the new level of the LHA rate that applies to the tenant.

Contact information

Welfare and Housing Service

Make an enquiry