New benefits system coming 3 November 2021
We are making it easier for you to claim, view and manage your housing benefit and council tax support details
The new service will mean you can:
- claim online
- notify us of a change
- view details of the assessment
- view payments of housing benefit and council tax support
The advantages to this service are that you can:
- get an initial high-level check of eligibility to avoid you completing the whole of the claim process when you are unlikely to receive any benefit
- save a claim and return to it at a later point
- access the website on any device whenever you want
- take photos of your documents with your smartphone as evidence to support your claim and upload these, making your application faster
- register your details and view your benefit decision letters online and get notifications when a letter has been created
What you need to do
The change in system will not affect your current Housing Benefit or Council Tax Support award. You will continue to receive your payments as normal.
To ensure you make full use of the new system please see below:
- when contacting us, please tell us your current phone number and email address
- re- register your details on the new system, so you can view your benefit decision letter. We will contact you nearer the time to provide details on how to do this
- if you access our services online and have a My Benefits account, read and save current online benefit decision letters in a secure location
- if you do not currently access our online services, you need to register for a My Benefits account. This is so you can manage your claim and view your notification letters. We will tell you when you need to change over to the new system
We know that online can be hard for some residents and we are keen to help. Please contact us with any specific needs that you may have so that we can ensure that you can access our services.
What happens next
We are contacting our customers who receive housing benefit or council tax support.
We will explain how to access the new system and how to register for online benefit decision letters.
For new customers claiming housing benefit or council tax support, make an application on the My Benefits account. We will then tell you when you need to change over to the new system.
Please check this page for further updates on the progress of the new system.