Private water supplies
Most people have their water supplied by a water company such as South East Water or Veolia, often called a ‘mains’ supply. However some water supplies may come from other sources such as a spring, borehole or well. These are known as private water supplies and are usually found in more remote rural areas.
Private distribution systems
The Private Water Supplies Regulations 2009 came into force on 1 January 2010. They introduced a different type of private water supply - a private distribution system.
The water is still supplied by the water company but another person or business then supplies the water on to the final user. The system of pipes that is used to pass on the water is known as a distribution system. These systems are covered by the regulations. They place duties on those who manage them to make sure that the water is safe to use.
People consuming water and food prepared from water from both private water supplies and distribution systems are entitled to the same level of health protection as people served by mains supplies.
Further guidance on the Private Water Supplies Regulations 2009 is available on the Drinking Water Inspectorate website.
Request for information
All local authorities have to keep a record and monitor all private water supplies and distribution systems in the area.
Letters and questionnaires were previously sent to all properties that are believed to be served by a private water supply or private distribution system in the borough.
If you believe you are on a private water supply or distribution system and have not received a questionnaire, please download a copy and post it to us.