Skip to main content

Visit our coronavirus pages for the latest updates.

Information, Advice and Support Service

The Information, Advice and Support Service (IASS) provides confidential and impartial advice and information to support parents or carers and children and young people who have, or may have, Special Educational Needs and Disabilities (SEND) in Bracknell Forest.

What we provide

We can give you:

  • a confidential helpline (telephone and email)
  • face-to-face meetings
  • general information on special educational needs and disabilities and the law
  • impartial support for parents/carers, children and young people to express their views at school and local authority meetings
  • support during the Education, Health and Care Plan Process (such as help with the initial application process, checking the content of plans, appeals and mediation)
  • help to fill in forms and help to understand complex documents and reports
  • support at meetings
  • presentations to support groups
  • signposting to other relevant services and voluntary groups
  • support preparing for and during annual reviews

Who is eligible?

Children and young people in Bracknell Forest, who have, or may have, special educational needs and disabilities and their parents/carers. They do not have to have a diagnosis or an Education, Health and Care plan to use this service.

If you do not live in Bracknell Forest you can find your local Information, Advice and Support Service by going to the national Information, Advice and Support Services network.

Do I have to pay?

No, the Information, Advice and Support Service is a free service.

How to contact us

This is a self-referral service so parents or carers and children and young people can contact us directly. You do not have to be referred by other organisations or professionals. 

More information

You can find out more about the Information, Advice and Support Service on the Local Offer website.

Contact information

Information, Advice and Support Service

Telephone Number 01344 354011


Monday to Friday 9am to 5pm


Make an enquiry