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When can I use the community trigger?

The community trigger can be used:

  • when 3 reports have been made to either the council, police or registered housing provider about the same issue in the last 6 months and no action has been taken
  • when 5 individuals have separately reported about the same issue in the last 6 months and no action has been taken

The community trigger cannot be used to report general acts of crime, including hate crime, and does not replace the complaints procedures of individual organisations.