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Protect our borough from COVID-19

Roadmap out of lockdown

Visit GOV.UK for details of what you can and cannot do

Protect yourself and your loved ones

There are simple actions that we can all take to protect our borough from the threat of COVID-19 outbreaks.

Steps you can take include:

  • stay at least 2 metres (3 steps) away from anyone you do not live with (or anyone not in your support bubble)
  • wear your face covering where necessary
  • wash or sanitise your hands regularly – do this for at least 20 seconds
  • wash your hands as you arrive at home, work or school
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • do not touch your eyes, nose or mouth if your hands are not clean
  • be extra vigilant around those medically vulnerable or shielding
  • ventilate – open windows to maintain a flow of fresh air indoors
  • isolate – if you have symptoms or have been in close contact with somebody who has tested positive, isolate and arrange for a test

Remember that these steps should be followed wherever you are. For example, it’s just as important to keep your distance and keep up hygiene measures on your lunch break as it is while you’re working.

Read more in the latest government announcements.

Face coverings

You must wear a face covering by law in certain places, including in shops and on public transport. If you can, also wear a face covering in other places when it's hard to stay away from people, or you can’t maintain a 2 metre social distance.

A full list of where you have to wear a face covering is available on GOV.UK.

There are some circumstances, for health, age or equality reasons, where people are not expected to wear face coverings.

A list of when you do not need to wear a face covering can be found on GOV.UK.

Testing and self-isolation

Test and trace is a crucial part of protecting our community from COVID-19 spreading. It is everyone’s responsibility to get tested if they have symptoms.

Symptoms include:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Anyone with symptoms must self-isolate for at least 10 days and order a test immediately or call 119. Anyone else in the household must self-isolate for 10 days.

If the test is negative

If your test is negative, you can stop self-isolating, as long as:

  • everyone you live with who has symptoms tests negative
  • everyone in your support bubble who has symptoms tests negative
  • you were not told to self-isolate for 10 days by NHS Test and Trace – if you were, see what to do if you've been told you've been in contact with someone who has coronavirus
  • you feel well – if you feel unwell, stay at home until you’re feeling better
  • if you have diarrhoea or you’re being sick, stay at home until 48 hours after they've stopped

If the test is positive

If your test is positive, you must self-isolate immediately.

If you had a test:

  • because you had symptoms, keep self-isolating for at least 10 days from when your symptoms started
  • but have not had symptoms, self-isolate for 10 days from when you had the test

Anyone you live with, and anyone in your support bubble, must self-isolate for 10 days from when you start self-isolating.

Read more about self-isolation rules.

Shared or close contacts

The NHS test and trace service will send you a text, email alert or call you with instructions of how to share details of people with whom you have had close, recent contact and places you have visited.

If you are a shared or close contact of someone who has tested positive for coronavirus you will be contacted by the NHS Test and Trace service. You will be told to begin self-isolation for 10 days. Your household doesn’t need to self-isolate with you.

If you develop symptoms while in self-isolation, other members of your household must self-isolate immediately at home for 10 days and you must book a test.

You can find out more about test and trace on the NHS website or by calling 119.

Local support for Test and Trace

A local scheme to support the government’s NHS Test and Trace efforts has been launched.

If you receive a notification of a positive test result, NHS Test and Trace will try to contact you to identify who you have been in contact with, and ask them to self-isolate.

If they cannot reach you, a member of the council local contact tracing team will then try to get in touch.

Don't be alarmed if your receive a phone call from 01344 354321 as this is the number that official Bracknell Forest Council contact tracers will use.

All local contact tracers have taken a full training programme which includes:

  • data security
  • children’s and adult safeguarding
  • clinical information governance

You may receive an initial text message from our tracing team, who will then follow-up with a phone call.

If the team leave a message or voicemail, they can be called back on 01344 352000.

Please note that you will never be asked to make payments or provide your bank details to the test and trace team. You should never provide details of any other accounts or set up a password or PIN number over the phone. If you have any concerns, please contact the local team by emailing

This service is vital in helping to reduce the spread of the virus.

Local outbreaks

We have an Outbreak Control Plan in place. This sets out how the council and its partners will work with our residents and local communities to quickly control and reduce the risk of the virus spreading within the community.

We will communicate with those impacted regularly. We will provide community updates on this site and our social media channels. We will also send information out in our newsletter, Town & Country Extra, which also contains general news and information.

Sign up for Town & Country Extra.