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Adult social care complaints

Who can complain?

Anyone who:

  • is receiving or has received services from adult social care
  • is affected, or likely to be affected, by the action, omission or decision of adult social care services
  • a representative, acting on behalf of a person who has died, or is unable to make the complaint themselves because they have:
  • a physical incapacity
  • a lack of capacity within the meaning of the Mental Capacity Act 2005
  • requested that a representative act on their behalf

Timescales

There is a time limit of 12 months from when the matter being complained about occurred, to when a complaint may be made. After this time, a complaint will not normally be considered.

We will acknowledge a complaint within 3 working days. Complex complaints can take up to 3 months to investigate, although most complaints will be dealt with within 4 to 6 weeks.

Complaints leaflet

You can find out more in our complaints leaflet.

Complaints report