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Adult social care complaints

Who can complain?

Adult social care, housing and benefits complaints can be made by anyone who:

  • is receiving or has received services from adult social care
  • is affected, or likely to be affected, by the action, omission or decision of adult social care services
  • a representative, acting on behalf of a person who has died, or is unable to make the complaint themselves because they have:
    • a physical incapacity
    • a lack of capacity within the meaning of the Mental Capacity Act 2005
    • requested that a representative act on their behalf

Please note that there is a time limit of 12 months from when the matter being complained about occurred, to when a complaint may be made. After this time, a complaint will not normally be considered.

Make a complaint

It is important for you to try and tell the people working with you or your family if you are unhappy with what is happening. This could include talking to the social worker or a member of staff. You can also make your complaint to the complaints manager using our online form. This will be sent to the team manager for resolution.

We can try to explain, put things right, apologise if appropriate and learn from what you tell us. We will try to do this within 10 working days.

To submit your complaint please fill in our complaint form.

Make a complaint

If you are unable to fill in the form, you can also make a complaint by:

If you are still unhappy

If the complaint cannot be resolved by the council, you can contact the Local Government and Social Care Ombudsman.

For more information, visit the Local Government and Social Care Ombudsman website or call 0300 061 0614.