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Making payments to the council

We’re modernising the way we collect payments and are asking residents who currently pay by cash or cheque to set up a direct debit for future payments or to pay online.

Why are we asking for payments to be received by direct debit or online payment?

Direct debits and online payments are much more secure than using cash. They are also quicker and easier than using a cheque. This switch helps to reduce the risk of theft and fraud, and also helps you avoid late or missing payments.

The cost to the council of processing cash and cheque payments is significantly higher than with direct debits or online payments. By residents supporting this change we are able to reduce the cost of processing payments, which could mean more money available for supporting our more vulnerable residents.

How do I pay council tax by direct debit?

You can set up a direct debit to pay your council tax online.

If you need help to set up a direct debit phone 01344 352011.

You can also visit our Time Square office, and one of our team will be happy to help you do this.

What other payment methods for council tax are accepted?

Visit our paying your council tax page to find out other ways to pay.

What other services can I pay for online?

To find out how to pay for other services, visit the relevant service page on this website and follow the instructions.

Remember, if you need support in making a payment phone Customer Services on 01344 352000 or visit our offices at Time Square and our team will be happy to help you.

What happens if I don’t have a bank account?

We are aware that a small number of residents might not have a bank account. In this instance we will accept cash payments.

Cash payments for council tax can also be made at the Post Office. Simply hand in the bar coded bill to the counter assistant.

Can I post in cash or cheque payments?

We would prefer if you do not send us cheques or cash in the post. Sending cash and cheques through the post is not a secure method of payment.

All cash and cheque payments, regardless of how they are received, add to the processing costs for the council and delay payments being made to the service you are paying for.

Contact information

Revenue Services

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