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Corporate performance on value for money

1.01.01 Maintain council tax

Directorate: Central

Section: Finance

Stage: Completed

Due date: 30 June 2020

Percentage complete: 100%

Status: Green

Comments:

Council tax in lowest 10% of all similar authorities.

1.01.02 Spending is within the approved budget for this year

Directorate: Central

Section: Finance

Stage: In progress

Due date: 31 March 2021

Percentage complete: 90%

Status: Green

Comments:

Expenditure is now within budget in both the best and worst case scenarios with a potential underspend of £0.877 million under the worst case scenario, after taking into account the corporate contingency (£1.930 million), income compensation and unspent government funding for COVID-19 (£7.688 million).

1.01.03 Budget monitoring

Directorate: Central

Section: Finance

Stage: In progress

Due date: 31 March 2021

Percentage complete: 90%

Status: Green

Comments:

Revised format introduced this year to reflect level of uncertainty.

Tracking best case and worst case scenarios for significant, volatile budgets affected by COVID response and monitoring against overall resources including extra government grants.

Current position is seen as manageable, but may change subject to additional pressures over the autumn and winter period.

1.01.04 Transformation savings

Directorate: Central

Section: Finance

Stage: In progress

Due date: 31 March 2021

Percentage complete: 30%

Status: Amber

Comments:

Transformation progress paused due to need to focus resources on COVID response in first half of the year. Transformation priorities being re-confirmed and resources assigned towards the end of quarter 2.

1.01.05 Delivery of the transformation programme

Directorate: Central

Section: Transformation and Engagement

Stage: In progress

Due date: 31 March 2021

Percentage complete: 50%

Status: Amber

Comments:

Good progress on most programmes but some work has had to be paused as a result of the pandemic and COVID response pressures on teams.

1.01.06 Commercial sponsorship contract

Directorate: Delivery

Section: Contract Services

Stage: Completed

Due date: 31 December 2020

Percentage complete: 100%

Status: Green

Comments:

A new contract has been awarded. This action is now complete.

1.02.01 HR support offer to managers

Directorate: Central

Section: HR

Stage: In progress

Due date: 31 March 2021

Percentage complete: 30%

Status: Green

Comments:

Significant ground has been covered in completing a service redesign of the HR and OD support offer to managers and staff. This has included fast paced revision to processes and advice to enable managers to support there teams, the majority of whom are home based remote working due to COVID-19.
 
Virtual training sessions and managers handbook are in continuous development and being adjusted to reflect any changes required whilst we continue to work through these unprecedented times.

1.02.02 Council digital skills requirement

Directorate: Central

Section: HR

Stage: In progress

Due date: 31 March 2021

Percentage complete: 20%

Status: Green

Comments:

Started to investigate different options for digital skills analysis for all staff.. Starting to use Teams for virtual classroom experience in support of the current covid situation. Additional online learning has been uploaded for the current working at home situation. Short videos created for new starters.

1.02.03 Workforce and Organisational Development Strategy

Directorate: Central

Section: HR

Stage: In progress

Due date: 31 March 2021

Percentage complete: 0%

Status: Green

Comments:

Work on an overarching workforce strategy is being scoped to include learning and development, talent management, organisational development and staff wellbeing. To inform the scope of the strategy participation in the COVID-19 renewal work is underway.
 
Established and recovery specific OD activity has been ongoing and will continue to support the workforce, however it is anticipated that the scope and scheduling of the workforce strategy will not start before November 2020.

1.02.04 Integration of service and workforce planning

Directorate: Central

Section: HR

Stage: Completed

Due date: 31 March 2021

Percentage complete: 100%

Status: Green

Comments:

Workforce planning arrangements in place supporting service delivery across the department.

Further development work required to use data workforce data.

1.02.05 Staff training budgets

Directorate: Central

Section: HR

Stage: In progress

Due date: 31 March 2021

Percentage complete: 50%

Status: Green

Comments:

Centralisation of training budgets is in progress. The Corporate Manager Team will consider the proposed centralisation during July 2020 with a view to HR and Finance working together on implementation from September 2020.

1.02.06 Develop Recruitment and Retention Strategy

Directorate: Central

Section: HR

Stage: In progress

Due date: 31 March 2021

Percentage complete: 20%

Status: Green

Comments:

Foundation research and development is taking place to inform the recruitment and retention strategy which will form part of an overarching Workforce Strategy.

HR are working with Finance to review data taken from the agency system provided by the neutral provider 'Matrix' and the council's financial accounting data sources which will provide a clearer picture of volumes and costs.

This will then link to actions planned in each service area to develop a package of HR and OD support that will make sure the reduction of agency reliance and stabilise core staff base within the Adults workforce which is currently heavily reliant on agency staff.

1.02.07 Customer Experience Strategy

Directorate: Delivery

Section: Customer Experience

Stage: Completed

Due date: 31 March 2021

Percentage complete: 100%

Status: Green

Comments:

The new strategy will be presented to the Executive in January for approval.

1.02.08 Digital and IT Strategy

Directorate: Delivery

Section: Customer Experience

Stage: Completed

Due date: 31 March 2021

Percentage complete: 100%

Status: Green

Comments:

The new strategy is scheduled to be presented to the Executive in January.

1.02.10 Move services online and by self-service

Directorate: Delivery

Section: Customer Experience

Stage: In progress

Due date: 31 March 2021

Percentage complete: 80%

Status: Green

Comments:

Development of online services continues. We have invested in a low-code platform, which will enable the rapid deployment of new online services in the coming years.

1.02.11 Automated processing of transactions

Directorate: Delivery

Section: IT

Stage: In progress

Due date: 31 March 2021

Percentage complete: 5%

Status: Green

Comments:

Electoral canvassing prospect process is being deferred.
 
Looking at automating car parking payments and DAAT team double handling next.

1.02.12 Move to cloud for IT infrastructure and applications

Directorate: Delivery

Section: IT

Stage: In progress

Due date: 31 March 2021

Percentage complete: 45%

Status: Green

Comments:

We have moved to Microsoft 365 and are reviewing our application estate that isn't already cloud based whether we should deliver as Software as a Service or move to Azure cloud.

The Azure Cloud Service Partner is about to be awarded and that project commenced. Aim also to move to cloud telephony, based around MS Teams, during 2021.

Workshops are planned for January 2021 to determine the design and programme of work. This need to also account for out of hours solution and contact centres.

1.02.13 Review of IT applications to consolidate and rationalise estate

Directorate: Delivery

Section: IT

Stage: In progress

Due date: 31 March 2021

Percentage complete: 30%

Status: Green

Comments:

All applications are in progress of being reviewed whether they can be:

  • rationalised
  • decommissioned
  • be delivered as Software as a Service
  • Low Code
  • moved to Azure

Initial analysis is complete but further work is required when SaaS, Low Code or rationalisation  is recommended. Other applications will move to Azure over the coming months.

1.02.14 Digital skills of staff, members and customers

Directorate: Delivery

Section: IT

Stage: In progress

Due date: 31 March 2021

Percentage complete: 50%

Status: Green

Comments:

A training package has been rolled out to improve cyber security awareness and skills. Training and support have been delivered focused on SharePoint, Teams and other Office 365 applications.

An officer from Learning and Development is being seconded to the ICT Project Management team for 3 months, to further support delivery of digital skills training.

1.02.15 Review our digital offer to residents

Directorate: People

Section: Mental Health and Out of Hours

Stage: In progress

Due date: 31 March 2021

Percentage complete: 30%

Status: Green

Comments:

The content of the website has been reviewed and areas for improvement identified and these will be updated in line with our service developments.

As well as the content we have identified an opportunity to investigate if this is still the best platform to host our offering, this was outside of the initial scope of our review but we will engage with our digital services to investigate further.

1.03.01 Appraisal of Asset Management Plan

Directorate: Delivery

Section: Property

Stage: not started

Due date: 31 March 2021

Percentage complete: 0%

1.03.02 Commercial Centre and associated land

Directorate: Delivery

Section: Property

Stage: In progress

Due date: 31 March 2021

Percentage complete: 75%

Status: Green

1.03.03 Review of Waterside Park

Directorate: Delivery

Section: Property

Stage: Completed

Due date: 31 March 2021

Percentage complete: 100%

Comments:

Unit C Sale to BICS - Transfer signed waiting for s106 to be signed by trustees. It is anticipated contract to be exchanged early January 2021.
 
Unit B - Remodel and refurbish 2 suites to create new offices for EDS and Forestcare. The construction phase started during mid-October and works are planned to completed during January 2021. The service is planning to move in to offices during February.

1.04.01 Joint Property Venture Project

Directorate: Central

Section: Finance

Stage: Completed

Due date: 31 December 2020

Percentage complete: 100%

Status: Green

Comments:

Good progress made on finalising legal documents and preparing JV business plan and Coopers Hill site development plan for approval in quarter 3.

1.04.02 Legal advice for Joint Property Venture Project

Directorate: Delivery

Section: Legal

Stage: In progress

Due date: 31 March 2021

Percentage complete: 75%

Status: Green

Comments:

Preferred bidder chosen. Working on governance arrangements, delegations arrangements and business plan. Report to Executive in November for business plan approval.

1.04.03 Release of town centre sites into the Joint Property Venture Project

Directorate: Delivery

Section: Property

Stage: Completed

Due date: 31 March 2021

Percentage complete: 100%

Status: Green

Comments:

Property continues to support the Project Steering Group looking at sites in the town centre that could  released and be developed as part of the Joint Venture Partnership in future years.

1.04.04 One Public Estate

Directorate: Delivery

Section: Property

Stage: In progress

Due date: 31 March 2021

Percentage complete: 80%

Status: Green

Comments:

The former Heathlands Site. 

Construction works to create a new 66 bed EMI and Intermediate Care Home Facility are progressing well and currently on target to be completed during November 2021.

1.04.05 Asset Management Plan

Directorate: Delivery

Section: Property

Stage: Completed

Due date: 31 March 2021

Percentage complete: 100%

Status: Green

Comments:

Complete