Communities Directorate​ service plan for 2024 to 2025

What we do

The Communities Directorate covers a broad portfolio of services. These have a real impact on our customers, be those internal or external.​

This includes:

  • leading on statutory services such as elections and waste collection
  • managing key internal infrastructure, governance and processes such as legal services, digital and ICT
  • delivering corporate communications to safeguard and enhance the organisation's reputation
  • coordinating the development of the council’s strategic plan, corporate policy, projects, and performance management framework 
  • taking action to maintain community cohesion, advance equity and inclusion and support community engagement

An expanding area of the directorate is to lead on the delivery of the construction projects to create additional school places (200 school places) across 4 sites. This is part of the Safety Valve programme.

Service context​

The budget challenges are well known and will impact on service delivery in relation to the savings identified for the 2024 to 2025 financial year. The directorate risk register identifies the relevant risk areas for the year with mitigation where appropriate.

A focus on climate change is a high priority for the directorate. This is threaded through the Council Plan and this service plan.

Current climate​

A corporate restructure has resulted in:

  • the Property team moving to the Place Directorate
  • the Community and Policy team moving into this directorate
  • a realignment of Library Services into Customer Services over the next 48 months with an ambition to extend use of library spaces to better support local community need

How we work

The directorate will do this by:​

  • delivering resident focussed services within the defined budget with available resources
  • developing new strategies and policies that deliver the most effective services for residents
  • looking for ways to innovate with existing technology to enhance points of contact and access to services
  • working with partners and contracts on a wide range of activity to maintain strong relationships
  • delivering clear, compelling, timely and accurate communication

Key drivers

Key drivers for this directorate are:

  • new legislation as part of the Environment Act needs to be considered - implementation of some aspects of Simpler Recycling are due to be introduced in March 2026
  • changes to legislation from the Data Protection and Digital Information Bill
  • identifying opportunities for improved digital engagement with services to extend availability
  • developing a Communities Strategy to support our ambition for working directly and jointly with residents, developing resilient and cohesive communities

The Office for Local Government (Oflog) was launched earlier this year, providing a data source for local authority performance. The Policy and Performance team will monitor and share this data, using it for benchmarking and supporting corporate improvement.​

The Community Engagement and Equalities team annually publish equality information on our services and workforce and publishing equality objectives at least every 4 years. A new set of equality objectives will be developed in 2024 to 2025.

The directorate develops, implements, and monitors the following strategies and plans: ​

  • Council Plan - 2023 to 2027​
  • Equality Scheme - 2022 to 2025​
  • Communications strategy - 2024 to 2027​
  • Co-production framework
  • Climate change strategy​
  • Climate and biodiversity emergency actions​
  • Councillor development strategy​
  • Safety Valve programme​
  • Digital and ICT strategy​
  • Customer experience strategy​

Our services

This information is correct as of April 2024.

The Executive Director for Communities is Kevin Gibbs. The directorate provides the following services:

Communities and Policy

Led by Abby Thomas - Assistant Director

  • Communications and Marketing​
  • Community Engagement and Equalities​
  • Policy and Performance

Contract Services

Led by Damian James - Assistant Director

  • environmental services (waste, street cleansing, verges, grounds maintenance)
  • parking management and enforcement
  • emergency planning and resilience
  • Public Protection Partnership
  • leisure services
  • cremation and burial spaces
  • climate change strategy

Digital, Customer Focus and ICT

Led by Elise Battison​ - Assistant Director

  • Customer Services​
  • Digital Change and Service Improvement​
  • IT operations and cloud services ​
  • projects and business relationships​
  • technical infrastructure​
  • Data Protection and Information Management 

Democratic and Registration Services

Led by Ann Moore - Assistant Director

  • Democratic and Scrutiny Services
  • Electoral Services
  • Councillor Services
  • Registration Services
  • corporate complaints

Education Capital Programme

Led by Kamay Toor - Programme Director

  • Safety Valve construction projects

Executive Director’s Office​

  • Library Service 
  • arts, culture and heritage​
  • client: South Hill Park Trust

Legal Services

Led by Sanjay Prashar - Borough Solicitor

  • corporate legal work (monitoring office)
  • employment law
  • planning and highways
  • litigation
  • contracts and procurement
  • property
  • social services (children’s and adults)
  • debt recovery
  • education

Priorities

Key results and indicators

We publish our key results and indicators to show our progress with the Council Plan.

View our key results and indicators

Annual actions

Annual actions set out specific activity to be carried out in the next year.

View our annual actions

Budget position

Budget information reflects information approved at council in February 2024. Structure changes will be reflected in reporting from quarter 1.

Revenue budget

The Communities Directorate has a gross expenditure cash budget of £39.147 million with £-20.707 million of income, making a planned net spend of £18.440 million.

The gross budget includes £9.470 million for staffing.

Savings

The 2024 to 2025 budgets include savings of £0.828 million.

The key themes adopted in making the savings were:

  • reductions in service budgets where levels of demand have decreased, underspends have been achieved in previous years or closure of a building will save £0.219 million
  • reductions in service budgets not linked to changes in level of demand or previous underspends, will achieve £0.122 million
  • additional income achievable of £0.292 million
  • staffing reductions of £0.195 million

Capital budget

The 2024 to 2025 in-year capital programme totals £3.937 million. There will also be carry forwards from the 2023 to 2024 financial year. 

The outline amounts for 2025 to 2026 and 2026 to 2027 are £2.062 million and £0.490 million respectively where full requirements are being evaluated.

Pressures

The budget includes pressures of £1.306 million.

These pressures can be analysed into the following broad categories:

  • reduction in income targets due to reduced demand £0.142 million
  • revenue implications of Capital Programme scheme £0.130 million
  • increase in service budgets to support increased demand £1.034 million

Financial risks

The Communities Directorate has identified the following budget that could pose a risk to the council’s overall financial position, principally because it is vulnerable to significant changes in demand for the service:

Financial risks for the service areas
Service area Budget (£000) Comments
Commercial property (8,045) Increased voids and void periods, resulting in reduced income.

Communities and Policy budget position

The Communities and Policy service area was previously the Chief Executive's Office. Budget information reflects information approved at council in February 2024. Structure changes will be reflected in reporting from quarter 1.

Revenue budget

The Chief Executive's Office has a gross expenditure cash budget of £2.052 million with -£0.011 million of income, making a planned net spend of £2.041 million.

The gross budget includes £1.618 million for staffing.

Business Change is excluded from the base budget as these costs are met from reserves.

Savings

The 2024 to 2025 budgets include savings of £0.061 million.

The key themes adopted in making the savings were:

  • change in method of consulting with residents £0.039 million
  • reduction in frequency of printed resident's magazine £0.010 million
  • reduction in corporate subscriptions £0.012 million

Capital budget

The 2024 to 2025 capital programme does not include any schemes for the Chief Executive's Office.

Pressures

The budget includes pressures of £0.026 million.

These pressures can be analysed into the following broad categories:

  • above inflation software contract cost increases £0.020 million
  • external support costs £0.006 million

Financial risks

The Chief Executive's Office identified no budgets that pose a risk to the council's overall financial position, principally because they are not vulnerable to significant changes in demand for a service.