Resources Directorate key performance indicators
These key performance indicators (KPIs) help us measure progress in delivering our Council Plan ambitions, key objectives and priorities. They are strategic indicators that we track over the long term and report on quarterly.
View the quarterly updates on key performance indicators by strategic theme.
Value for money
| Indicator | Description | 2019/20 baseline | Year 1 (20/21) target | Year 2 (21/22) target | Year 3 (22/23) target | Link to Council Plan objectives |
|---|---|---|---|---|---|---|
| L051 | Percentage of council tax collected (quarterly) | 97.90% | Q1 - 29.0% Q2 - 56.5% Q3 - 84.0% Q4 - 98.0% |
Q1 - 29.0% Q2 - 56.5% Q3 - 84.0% Q4 - 98.0% |
Q1 - 29.0% Q2 - 56.5% Q3 - 84.0% Q4 - 98.0% |
1.1 |
| L250 | Band D council tax within the lowest 10% of all English unitary authorities (annual) | In bottom 10% | In bottom 10% | In bottom 10% | In bottom 10% | 1.1 |
| L053 | Collection of business rates (quarterly) | 102.10% | Q1 - 35.0% Q2 - 59.5% Q3 - 87.5% Q4 - 98.0% |
Q1 - 35.0% Q2 - 59.5% Q3 - 87.5% Q4 - 98.0% |
Q1 - 35.0% Q2 - 59.5% Q3 - 87.5% Q4 - 98.0% |
1.1 |
| L260 | Staff satisfaction - staff are satisfied in their current job (triennial) | 58% | Not required as survey is triennial | 60% | Not required as survey is triennial | 1.1 |
| L391 | Percentage of agency staff resourcing vacant posts | 42.60% | 38% | 34% | 30% | 1.1 |
| L392 | Percentage of agency workers council wide | 7.90% | 7% | 6% | 5% | 1.1 |
| L257 | Cumulative number of complaints received by the council at:
(Quarterly) |
Q1 – 58 Q2 – 48 Q3 - 43 Q4 – TBC |
Q1 - 55 Q2 - 55 Q3 - 55 Q4 - 55 |
Q1 - 55 Q2 - 55 Q3 - 55 Q4 - 55 |
Q1 - 55 Q2 - 55 Q3 - 55 Q4 - 55 |
1.1 |
| L261 | Level of staff sickness absence Act average days sickness including long and short terms and schools, (Quarterly) |
Q1 – 1.60 Q2 - 1.27 Q3 - 1.90 Q4 - 2.01 |
No target | No target | No target | 1.1 |
Education and skills
| Indicator | Description | 2019/20 Baseline | Year 1 (20/21) Target | Year 2 (21/22) Target | Year 3 (22/23) Target | Link to Council Plan Objectives |
|---|---|---|---|---|---|---|
| L393 | Number of entry level apprentices Council Wide | 3 (Council 2) (Schools 1 | 3 to 5 | 3 to 5 | 6 to 10 | 3.5 |
| L394 | Percentage of staff that have undertaken Apprenticeship training | 2.05% | 2.20% | 2.20% | 2.80% | 3.5 |