Help for anyone struggling during the pandemic

The Bracknell Forest Community Response offers support for specific residents affected by the pandemic.  Community response volunteers continue to collect food shopping, prescriptions and do daily tasks for those who are:

  • immunosuppressed including those on active cancer treatment
  • clinically extremely vulnerable (CEV) and worried about leaving their homes regularly, concerned they will catch COVID-19 - we offer support focused on building their confidence to leave home
  • CEV, and other vulnerable groups, who are self-isolating having caught COVID-19 and do not have neighbours, friends or family to support them

Contact the Bracknell Forest Community Response between 10am and 4pm, Monday to Friday.  At weekends the service will only be available for emergency prescriptions.

Financial worries


You can contact our benefits team by:

Citizens Advice

Citizens Advice East Berkshire is a local charity providing free, independent, impartial and confidential advice on a range issues, including finance, legal, employment and housing.

There's lots of ways to get in touch, including by phone on 03 444 111 306.


These Foodbanks may be able to help you:


Our welfare and housing team can help you with support and advice to help you keep your home or find another home. Get in touch as early as possible if you are struggling to pay your rent.

You can get in touch with our housing team by:

Money Helper

Money Helper offers free and impartial money advice. It was set up by the government and can provide advice and guidance to help improve your finances.

As well as the website, you can also contact them by phone on 0800 138 7777.

Warm, Safe and Well scheme

If you are having financial difficulties and are unable to heat your home to a comfortable level, there is help available. Visit our energy pages to find out about our Warm, Safe and Well scheme or call 01344 352536.

More useful links

You may find these links helpful:

Anxiety and loneliness

NHS Volunteer Responders

NHS Volunteer Responders offers help to people in need of support or who are avoiding public places during the coronavirus pandemic.

They can:

  • collect and deliver shopping or medical supplies
  • provide transport to patients who are medically fit to attend routine appointments
  • provide telephone support to people who are lonely

Call NHS Volunteer Responders on 0808 196 3646 from 8am to 8pm.

Social prescribers

Social prescribers can support people who are feeling isolated. They can help you to stay connected by helping you find community groups and activities to try. They can also give you information and guidance, support with practical issues including access to online resources and help you to identify home based activities and goal setting. 

To speak to a social prescriber:

Mental health

Age UK - national

Age UK offers a free confidential advice line for older people, their families, friends, carers and professionals.

Call Age UK on 0800 055 6112 from 8am to 7pm. 

Age UK - Berkshire

Berkshire Age UK offers a free befriending service in Bracknell Forest. Their team of dedicated and caring volunteers visit clients in their own homes or speak to them on the phone to provide companionship and engage in friendly conversation to help break the cycle of loneliness.

You can contact Berkshire Age UK by:

Bracknell Forest Community Network 

The Bracknell Forest Community Network (BFCN) supports individuals and carers living with a variety of conditions including psychosis, personality disorder, post-traumatic stress disorder, eating disorders, dementia, anxiety and depression.

You can contact BFCN by:

British Red Cross

British Red Cross provides information on the latest coronavirus updates or support if you just want to share your worries over the phone.

You can contact the British Red Cross by:

Community mental health team

If there is an emergency please call 999.

You can ask your GP to refer you to the community mental health team.

If you need urgent help, but it's not an emergency, you can contact the Mental Health Crisis Team by:

  • phone: 111 and ask to speak to the Mental Health Crisis Team
  • phone: 0300 365 2000 or 0300 365 9999

Involve – making a difference locally

Volunteering is a great way to look after your health and wellbeing, gain new experiences, learn new skills, make connections, give back to a cause you believe in, join a community, it’s fun, get inspired!

Contact Involve by:


Mind offers a wide range of information and practical suggestions for those living with poor mental health and for those supporting them.

Call Mind from 9am to 6pm, Monday to Friday on 0300 123 3393.

Talking Therapies

Talking Therapies is an NHS service offering support if you’re coping with challenges like depression, stress, anxiety or phobias.

Contact Talking Therapies by:


Samaritans provide emotional support for people in crisis.

Call Samaritans for free anytime on 116 123.

The Silver Line

The Silver Line is a free confidential helpline providing information, friendship and advice to older people.

Call Silver Line for free anytime on 0800 4 70 80 90.

More useful links

You may find these links helpful:


Our adult social care team

We can help provide support for older people with things like getting dressed, staying safe in your home or help with caring for someone. 

You can contact us by:

Community volunteers

Our community volunteers can help with getting you more active.

Contact the Bracknell Forest Community Response by:

More useful links

You may find these links helpful:

Support for Black and Asian families

A Black and Asian family COVID-19 helpline and web chat facility has been set up by Barnardo’s. This is to encourage children, young people and families from these communities who have been impacted by COVID-19 to speak about their worries and stresses. It provides therapeutic support, as well as signposting to other organisations who can provide further help.