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Coronavirus (COVID-19): Visit our coronavirus pages for the latest updates.

Help for vulnerable residents coming out of shielding

The government’s updated guidance means that, as of 1 August, you no longer need to shield, but do need to continue to follow the latest guidance to make sure you stay safe.

View the latest guidance for vulnerable people on GOV.UK.

We know that returning to a more ‘normal’ way of life following months indoors may seem daunting, but we are here to help. We can put you in touch with local organisations which can offer advice and support for your individual needs.

Food and supplies

The support from the National Shielding Service of free food parcels, medicine deliveries and care stopped on 1 August.

We can still help advise you on how to get food and supplies. This might be by:

  • online shopping
  • telephone shopping
  • arranging delivery of medical supplies
  • volunteers shopping for you

You will need to pay for this shopping - it will not be free.

Contact the Bracknell Forest Community Response by:


If you are having financial difficulties and are unable to pay for food, Bracknell Foodbank may be able to help you. Bracknell Foodbank cover the whole of Bracknell Forest - including Crowthorne. 

Contact Bracknell Foodbank by:

Anxiety and loneliness

Community volunteers

We have a team of community volunteers who can support you as you start venturing outside more. Whether it’s help with your first supermarket shop, getting your online shopping account set up or providing you with extra confidence by joining you on a walk to meet your friends in the park.

Contact the Bracknell Forest Community Response by:

Social prescribers

Social prescribers can support people who are feeling vulnerable. They can help you to stay connected by helping you find community groups and activities to try. They can also give you information and guidance, support with practical issues including access to online resources and help you to identify home based activities and goal setting. 

To speak to a social prescriber:

NHS Volunteer Responders

NHS Volunteer Responders offers help to people in need of support or who are avoiding public places during the coronavirus pandemic.

They can:

  • collect and deliver shopping or medical supplies
  • provide transport to patients who are medically fit to attend routine appointments
  • provide telephone support to people who are lonely

Call NHS Volunteer Responders on 0808 196 3646 from 8am to 8pm.

Mental health

Talking Therapies

Talking Therapies is an NHS service offering support if you’re coping with challenges like depression, stress, anxiety or phobias.

Contact Talking Therapies by:

The Silver Line

The Silver Line is a free confidential helpline providing information, friendship and advice to older people.

Call Silver Line for free anytime on 0800 4 70 80 90.


Samaritans provide emotional support for people in crisis.

Call Samaritans for free anytime on 116 123.


Mind offers a wide range of information and practical suggestions for those living with poor mental health and for those supporting them.

Call Mind from 9am to 6pm, Monday to Friday on 0300 123 3393.

Community mental health team

If there is an emergency please call 999.

You can ask your GP to refer you to the community mental health team.

If you need urgent help, but it's not an emergency, you can contact the Mental Health Crisis Team by:

  • phone: 111 and ask to speak to the Mental Health Crisis Team
  • phone: 0300 365 0300 or 0300 365 9999

Bracknell Forest Community Network 

The Bracknell Forest Community Network (BFCN) supports individuals and carers living with a variety of conditions including psychosis, personality disorder, post-traumatic stress disorder, eating disorders, dementia, anxiety and depression.

You can contact BFCN by:

More useful links

You may find these links helpful:

Financial worries

Citizens Advice

Citizens Advice Bracknell and District is a local charity providing free, independent, impartial and confidential advice on a range issues, including finance, legal, employment and housing.

There's lots of ways to get in touch, including by phone on 03 444 111 306.


You can contact our benefits team by:


Our welfare and housing team can help you with support and advice to help you keep your home or find another home. Get in touch as early as possible if you are struggling to pay your rent.

You can get in touch with our housing team by:

More useful links

You may find these links helpful:


Our adult social care team

We can help provide support for older people with things like getting dressed, staying safe in your home or help with caring for someone. 

You can contact us by:

Age UK

Age UK offers a free confidential advice line for older people, their families, friends, carers and professionals.

Call Age UK on 0800 055 6112 from 8am to 7pm. 

British Red Cross

British Red Cross provides information on the latest coronavirus updates or support if you just want to share your worries over the phone.

You can contact the British Red Cross by:

Community volunteers

Our community volunteers can help with getting you more active.

Contact the Bracknell Forest Community Response by:

More useful links

You may find these links helpful:

Staying safe

See the latest government advice about staying safe and alert on GOV.UK

Download our guide

The information on this page is also available in our downloadable guide. It includes a printable card for when you are out and about.

PDF iconSupport after shielding guide2.47 MB