Information for Ukrainian guests

The council and its partners, including involve Community Services, are ready to offer help to people arriving from Ukraine. 

The information below includes the local services and organisations that can offer support to help families settle in the borough, as well as links to the national government support and settlement schemes.

If you have any questions or need more advice or guidance, please email:

Local services and charities

Bracknell foodbank

Location: Kerith Community Church, Church Road, Bracknell, RG12 1EH

Website: Bracknell foodbank


Phone: 01344 862699

Open: Tuesday, Wednesday, Friday from 10:30am to midday

Bracknell Forest school admissions

Website: school admissions


Phone: 01344 354023

Bracknell Jobcentre Plus

Location: Origin, Western Road, Bracknell RG12 1US

Website: Bracknell Jobcentre Plus


  • general: 0800 169 0190
  • new benefit claims: 0800 055 6688
  • universal Credit: 0800 328 5644

Opening hours:

  • Monday, 9am to 5pm
  • Tuesday, 9am to 5pm
  • Wednesday, 10am to 5pm
  • Thursday, 9am to 5pm
  • Friday, 9am to 5pm

Citizens Advice East Berkshire

Free, impartial and confidential advice and information.

Website: Citizens Advice East Berkshire

Phone: 0808 278 7914

Local Citizens Advice outreach centres

Crowthorne Baptist Church, 144 High Street, Crowthorne, RG45 7AT

Drop-in advice service every third Friday of the month during term time - 10am to midday.

Sandhurst Town Council, Yorktown Road, Sandhurst, GU47 9BJ

Pre-booked appointment advice service on alternate Tuesday mornings during term time. Call 01252 879060 to book an appointment.

Crowthorne foodbank

Location: Vineyard Church Centre, 25 Wellington Business Park, Duke's Ride
Crowthorne, RG45 6LS

Website: Crowthorne Foodbank


Phone: 01344 780087

Frimley Health and Care

It can be hard arriving in a new county and trying to navigate a new healthcare system. That’s why Frimley Health and Care have created a handy list to help new arrivals settle in.

Visit their Healthier Together website to see tips on everything from finding a doctor to accessing local services.

Remember, you can contact the 24-hour NHS service free phone line by dialling 111 to get free health information and advice. You can ask for an interpreter in your language by saying "interpreter please."

Involve community services

Involve can provide access to a range of practical and mental health support through the local charity, community and faith sector. 

Opening hours:

  • Monday to Thursday: 9am to 5pm
  • Friday: 9am to 4:30pm

Location: The Court House, Broadway, Bracknell, RG12 1AE

Website: Involve


Phone: 01344 304 304

National Careers Service (Adviza)

Location: 11th Floor, Ocean House, The Ring, Bracknell, Berkshire, RG12 1AX

Website: Adviza


Phone: 0118 402 7050

Reading Refugee Support Group

Location: First Floor, R.I.S.C., 35-39 London Street, Reading, RG1 4PS

Website: Reading Refugee Support Group


Phone: 01189 505 356

Reading Ukrainian Community Centre

Location: 21 Sidmouth St, Reading RG1 4QZ

Website: Reading Ukrainian Community Centre

The Ark Trust - Bracknell Forest community hub

 Our network of volunteers can help you with certain day to day tasks if you:

  • have COVID-19
  • have been advised to continue to isolate at home due to a medical condition or treatment

We can offer support including picking up essential items and supplies from the local foodbanks.

You do not need to register. When you need the community response network please call 01344 266911 or email

The community hub is open Monday to Friday, 10am to 4pm (closed Saturday, Sunday and bank holidays).

Thames Valley bus passes

We are offering Ukrainian guests a short term bus pass. This mean they can access the local bus network to help with integration into the local community and access to employment.

Guests arriving on the Homes for Ukraine scheme will be offered a bus pass as part of their arrival support. Guests arriving under the Family Visa scheme will need to email

See full details of the scheme in the Ukrainian arrivals bus pass policy.

8 week activity and wellbeing course

Get Berkshire Active is offering an 8 week activity and wellbeing course for Ukrainians to encourage:

  • socialisation
  • problem solving
  • communication
  • creativity

The free sessions are for Ukrainians 17 years and older. They must be receiving Universal Credit but not working or in full time education.

When: Tuesdays from 10am to midday, starting 6 September

Where: Bracknell Job Centre, Phoenix House, Cookham Road, off Longshot Lane, RG12 1RB

To book your place, or if you have any questions, please email or call 07702 892518. 

Thames Valley bus pass top up instructions

Attachment Size
585 KB
593 KB
597 KB

Mental health support and counselling

Barnardo’s children’s charity

Free helpline staffed by English, Ukrainian and Russian speakers, to offer support to children and families arriving in the UK from Ukraine. 

The helpline is open Monday to Friday,10am to 8pm and Saturday, 10am to 3pm. 

Phone: 0800 148 8586


Bracknell Forest mental health support

Access council services on mental health and wellbeing on our website.

British Red Cross

The charity supports people from Ukraine who are in the UK.

For emotional support please call the free British Red Cross support line.

Phone: 0808 196 3651 - open 10am to 6pm

If you need a support line interpreter, call and say 'can I speak to an interpreter?'.

Cruse bereavement service

Cruse help with support, counselling, education, advice and information on bereavement issues.

Website: Cruse Bereavement Support


Phone: 01344 411919

UK government information and support

Welcome guide for Ukrainians

A welcome guide has been published by the UK government to help Ukrainians settle into life in the UK. It includes:

  • what you need to know in your first few days
  • getting used to life in the UK
  • how to find a home
  • access essential public services such as health care
  • find work
  • education services
  • information for those arriving on the Homes for Ukraine scheme

View the full welcome guide for Ukrainians arriving in the UK - GOV.UK. Ukrainian and Russian translations are available.

Emergency support for entering the UK with pets

The government has put in place emergency support for those fleeing Ukraine with their pets.

Using an emergency licence, people fleeing Ukraine can bring their pets to the UK with any quarantine costs met by the government.

Find out more about this support on GOV.UK.

Factsheet for Ukrainians

This factsheet gives details on how Ukrainians can apply to the Homes for Ukraine sponsorship scheme.

View the Homes for Ukraine: factsheet for Ukrainians on GOV.UK


Doctors of the World have published a useful infographic guide on how the NHS works.

Other essential information

Mobile phones and SIM cards

Three network

Ukrainian refugees can go to any of Three’s UK stores to get a free 30-day pay as you go SIM card. This is pre-loaded with unlimited domestic calls and texts, as well as unlimited data for use within the UK. 

View Three's support package for Ukrainian refugees.

Vodafone UK

Vodafone UK are offering free connectivity to 200,000 refugees arriving in the UK from Ukraine through the 'charities.connected' initiative as part of its charities.connected scheme.

Registered charities can apply for access to the free connectivity. It comes in the form of SIM cards with 20 GB of free data every month for 6 months, as well as free calls and texts.

Find out more about free mobile connectivity from charities.connected.

Opening a bank account

A few of the high street banks have published guidance for Ukrainian arrivals on how to open a bank account with them.
Royal Bank of Scotland

Visa schemes

Find guidance on support available to Ukrainian nationals and their family members.

This includes Ukrainian and Russian translations.

Information about renting

If you are looking for information about renting a home, GOV.UK has a has a checklist for renting in England.

The UK rental guide is another useful source of information about renting. Sponsors and guests can also find it in Ukrainian and Russian.

Translated information

The information on this page is also available as a leaflet in both Ukrainian and Russian.