Community winter hub volunteer description

Several locations in Bracknell Forest, including libraries, are hosting community winter hubs. These hubs will give residents a safe and warm environment during the cold winter months.

We are looking for volunteers to help us run the hubs and offer opportunities for everyone who wants to get involved.

The role

You will help residents get the best experience from using libraries as a community winter hub. This could include:

  • having a friendly chat
  • helping to find a book or use a computer
  • helping library staff and their volunteers support customers
  • helping libraries continue as a local community resource
  • greeting a wide range of customers
  • providing hot drinks to residents
  • completing tasks as requested by the supervisor and library staff within the scope of your training

The role is suitable for you if you:

  • enjoy working with people
  • are enthusiastic about helping others
  • are confident dealing with a wide range of people, or want to increase your confidence

Required skills and knowledge

You will need:

  • reliability and the ability to make a regular commitment to the library
  • a good level of literacy and numeracy
  • good verbal communication skills
  • an understanding of the need for customer confidentiality
  • to want to help and understand the needs of different customers including children, young people and older people

Benefits of volunteering

Being a volunteer will:

  • give you the ability to use your skills in a different context
  • give you experience of working in a customer facing role
  • boost your existing communication skills and confidence
  • help you make friends and provide social contact

Hours of volunteering

You can find our opening hours in our library directory. You will agree the hours you work with the library supervisor.


This role will be based at a Bracknell Forest library that has been set up as a community winter hub. You will agree the library you volunteer at with the library supervisor.

Our libraries are:

  • Bracknell Library
  • Binfield Library
  • Birch Hill Library
  • Crowthorne Library
  • Sandhurst Library
  • Whitegrove Library


We do not expect you to travel, except to the library you volunteer at.

Training and support

You will receive the following training:

  • induction, safety, safeguarding and general information about libraries
  • confidentiality awareness
  • using the libraries’ public computers and helping customers with computer queries (optional)

You will receive the following support:

  • regular contact with the library supervisor and volunteer coordinator
  • support from library staff to understand and carry out the role
  • opportunities to meet with other volunteers

The application process

First, register your interest with Bracknell Forest library service.

We will then send you an application form to fill in.

You will need to:

  • attend a short, informal interview
  • provide details of 2 references

After your interview

If you are successful, we will apply for an Enhanced Disclosure and Barring Scheme (DBS) check. This is a requirement of the role and is free of charge to you.

Subject to satisfactory references and Enhanced DBS check, we will contact you to agree start dates, hours and training.