Visit our playground and coffee shop

Coronavirus update

In line with government guidance, The Look Out playground remains open for bookable sessions.

The coffee shop takeaway service and car park also remain open.

Please stay 2 metres from others at all times.

Book and play

To use the playground you need to book a space in advance using our online booking system. This is essential to make sure that social distancing and hygiene measures can be maintained.

Booking guarantees you a 90 minute visit to the play area. There is no charge for booking a session. Car parking fees apply as normal.

Visitors must follow the government guidance. Under current guidance, 2 households (of any size) or up to 6 people from different households can meet outside.

Session times

Session times are:

9:15am to 10:45am
11am to 12:30pm
12:45pm to 2:15pm
2:30pm to 4pm

Terms and conditions

Parking

All cars must pay and display on arrival. You can pay by contactless, cash (notes not accepted) or by phone.

Bookings

Each booking accommodates one household or support bubble only.

Children must be supervised by an adult (18 years and over) throughout their visit. Parents and carers are responsible for providing care to make sure their children are following social distancing rules.

Adults supervising children in the playground are kindly asked to wear a mask (unless exempt).

All indoor facilities are currently closed. This includes the science discovery centre, indoor eating areas and gift shop.

Hand sanitiser is available throughout the play area.

All cars must pay and display on arrival, spaces will not be reserved.

Customers must be prepared to provide proof of booking when requested.

Customers are kindly requested to wear a face mask when checking in (unless exempt).

Late arrivals will be accepted but session times are non-extendable.

All bookings must be made in advance and online.

Government guidance must be followed at all times. Staff will be vigilant towards misuse of the booking system to meet in inappropriate groups and any visitors who don't follow the guidance will be asked to leave.

Customers are politely reminded to respect staff.

No food or drink is to be consumed within the play area.

Equipment main touch points will be cleaned on a program throughout the day. However, given the nature of the equipment and the impracticality of cleaning it thoroughly after every child, there will remain a residual risk of infection. Use at your own risk.

Name and phone number will be taken for test and trace purposes. This information is stored in line with the council’s policies on data protection.

Do not attend the site if you or any member of your household has coronavirus symptoms or are self-isolating.

Picnic tables are unavailable at this time and will be out of bounds.

Unlike previous events, there will be no credit system available for the coffee shop.

Customer and staff safety

All indoor facilities are currently closed. This includes the science discovery centre, indoor eating areas and gift shop. This is a necessary precaution during COVID-19.

Hand sanitiser is available. You are also welcome to bring your own.

Customers must pay attention to hygiene and social distancing guidance around the site.

Please help protect The Look Out and the surrounding forest by disposing of your litter in the bins provided or take it home with you.