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‘Good’ news for New Hope following Care Quality Commission inspection

chain link breaking into a dove flying away

Staff at New Hope in Bracknell are delighted after the service has been rated ‘good’ by the Care Quality Commission (CQC) with one area of outstanding practice.

New Hope, run by Bracknell Forest’s Drug and Alcohol Action Team (DAAT), provides help and support to anyone living in Bracknell Forest with either a drink or a drug problem.

Following an inspection in May, the CQC concluded that all areas of the building were clean and well maintained, the building was secure, and all staff had relevant training to ensure the safety of themselves and the people using the service.

Additionally, it was noted that anyone entering treatment had a comprehensive assessment of their individual needs as well as a risk assessment. These were regularly reviewed and updated. Inspectors commented that the clients they spoke to were ‘happy with the quality of service they received and how they were treated by staff.’

Working relationships in respect of the Learning Disability Team were found to be ‘outstanding’ in the report.

Clients of New Hope reported that staff were discreet, respectful and responsive, providing help, emotional support and advice when they needed it. They also praised staff for accompanying them to appointments elsewhere to offer support.

Nikki Edwards, Executive Director: People, at Bracknell Forest Council said:

“We are really pleased to have achieved this rating, particularly as this is our first inspection since the service was bought in house in April 2017.

“This is testament to the commitment of everyone at New Hope. The inspectors found our managers in the service had the understanding, skills, knowledge and experience to perform their roles well and are highly integrated with their teams in the daily running of the service.

"Working well together is the foundation of providing this valuable service and I’m extremely proud of the hard work everyone has put in to achieve this.”

Cllr Dale Birch, Executive Member for Adult Services, Health and Housing, continued:

“New Hope’s inspection result reaffirms the commitment and dedication of our staff to changing lives blighted by drug and alcohol addiction. Those using the service, their families and all residents can be confident that the help and advice being given at New Hope is the best they can get.

"It’s good to know there is a place a person can go where they will be welcome, with caring people they can talk with who totally understand. Well done New Hope and thank you.”

Based in Market Street, Bracknell, New Hope is open five days a week, with extended opening hours till 8pm, Monday – Thursday. The service works with other agencies to support people to achieve their goals. Alternative therapies are available, including gardening, acupuncture and Indian head massage to better support people to recover.

You can find more information in our New Hope pages.