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General complaints

There are separate procedures for the following complaints:

General Complaints

For a complaint that is not about a councillor, education or social care, please first read the procedures below before submitting your feedback.

Complaints procedure

We aim to resolve complaints at the earliest opportunity. Our complaints procedure has three stages.

Stage 1

We will do our best to resolve your complaint with a member of staff or manager of that service. Most complaints are resolved at this stage.

Stage 2

If you are not happy with the resolution, you can send your complaint to the Director of the service.

Stage 3

If you remain unsatisfied, you may write to the Chief Executive of the council.

For full details, please read our complaints procedure booklet:

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PDF icon Complaints procedure booklet1.05 MB

Local Government Ombudsman (LGO)

If the complaint cannot be resolved by the council, you can contact the LGO.

For more information, visit the LGO website or call 0300 061 0614.

You can view our annual summary of statistics on complaints made to the LGO:

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PDF icon LGO annual review letter76.67 KB