When you make an online claim for benefits you will be asked questions about your circumstances and you will be asked to provide evidence based on your circumstances.
You can upload the evidence to support your new claim as you go through the form. An 'Add evidence' button will appear on your My Benefits account as evidence is needed.
We will accept photos of your documents using a smartphone or tablet. If you use this method please make sure all the details can be clearly seen and the full document is visible on the photo. If they are not, your claim will be delayed whilst we ask for further proofs to be provided.
You can also add documents using files saved on your computer or laptop, for example by scanning your documents. If you have access to a scanner that can scan multiple documents to one file then this is recommended as it will help speed up your application.
Please note that the maximum size for an individual file is 5MB.
We can accept images in the following formats: pdf, jpg, jpeg, tif, tiff, png and bmp.