Register for a My Benefits account
How to notify us
You can tell us about a change in circumstances using your My Benefits account.
I don't have an account
If you don’t have one an account, please register for an account first.
You should follow the instructions on screen to create and activate your account.
Send us your change of circumstances
I have an account
If you already have an account, you can log in to My Benefits to send us your change of circumstances.
Once logged in you can start the change in circumstances form. Please note that:
it should take between 10 and 20 minutes to complete
you will need to have your personal and change details ready
you can upload scanned evidence of your change
What happens next
You will receive email confirmation of the form and evidence we have received.
We will implement the change in your benefit claim within 10 working days if we have received all evidence required.
We will contact you if we need more evidence. Please note that this will not be done by post and you will need to access your My Benefits account.
If you already sent us a change of circumstances
If you have already let us know about your change of circumstances, you may want to:
Going back to work doesn’t mean giving up all your benefits
Did you know that you may still get benefit when you go back to work?
Almost everyone can be better off in work. You may also be able to claim up to 4 weeks housing benefit/council tax reduction at the same level you were getting before your circumstances changed. This is called an extended payment.
Visit GOV.UK - support when you start working for more information.