Complain about a licence holder
If you want to complain about a licence holder, and the licence has been issued by this council, please contact us. You can also contact Citizens Advice who may be able to help you.
Premises licensed for sale of alcohol and entertainment
If you experience noise or other disturbances relating to premises licensed for sale of alcohol and entertainment, we advise you to speak to your neighbours and find out if they are having similar problems. After that you should contact the business itself to make them aware of the problem and see if you can reach a solution or compromise. If you cannot resolve the problem informally please contact us so we can investigate.
If the problem is ongoing, we would suggest you keep a diary detailing the problems (date, time, what happened).
You may like to read our noise nuisance page.
If it is a criminal matter, you should contact the police. If all else fails, you can seek a review of the premises licence. Reviews allow the Licensing Panel to look at the licence and if necessary the Panel can change the licence conditions or, in extreme cases, can suspend or revoke all or part of the licence.