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Contact us

We are open 8:30am to 5pm Monday to Friday. We are not open on weekends or bank holidays.


You should find everything you need on our website, but if you can't, please fill in the form on the relevant page of the website.

Alternatively, you can send us a general enquiry by using our customer enquiry form.


Contact Customer Services on 01344 352000.

In an out of hours emergency, you should call the Customer Services number and select the appropriate option from the list.

If you have a query relating to our leisure facilities please contact:

In person

Our Customer Services reception is at Time Square.

In writing

Our main postal address is:

Time Square
Market Street
RG12 1JD

Give us feedback

If you would like to give us some feedback please contact us. We welcome all feedback so that we can identify how we are doing and where we can improve our services.

You can give us feedback by:

Concern about a child or adult

If you are concerned that a child is at risk or you are worried about a vulnerable adult, visit our keeping adults and children safe webpages.