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Replace a lost or damaged card

If you lose or damage your e+ card, we can replace it for a £5 fee.

You may be able to order a replacement by calling us on 0845 601 1632 if:

  • you have a standard e+ card
  • your address and name details have not changed
  • your photograph does not need updating
  • you are able to pay the £5 fee with your debit or credit card over the phone
  • you are able to send us updated proofs or photographs by email

However, we will need you to go to an e+ site in person at Time Square, your local library or Bracknell Leisure Centre if:

  • the lost e+ card you need to replace is a PASS proof of age card
  • we need to see documentary proofs
  • we need to take a new photograph of you

If so, please bring any necessary proof documents with you and pay the £5 fee at the site you visit. 

If you need to replace a concessionary bus pass, please see our bus passes guide for more information.

We will order a new card, which you should receive within a few days.

Contact Information

Display Name e+ Helpline

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